Patient Services Representative II

2 weeks ago

Olympia, United States South Sound Radiology Full time
South Sound Radiology is hiring for a Patient Services Representative (PSR) II. Our ideal candidate is a dedicated and detail-oriented individual with excellent customer service skills. The position requires an individual who is able to provide compassionate support, ensure a seamless registration process with accurate data entry, and deliver excellent service over the phone to a high volume of callers efficiently and productively. Strong knowledge of medical insurance and prior-authorization is essential.

Location:

Beautiful Olympia, Washington. Geographically located between the salt waters of the Puget Sound and the fresh waters of Budd Inlet and the Deschutes River. The South Sound offers stunning views of Mt. Rainier and the Olympic Mountain range.

Compensation:

Hourly wage range is $22.37 - $32.34. Wage is based on multiple factors, including but not limited to direct job-related experience, knowledge, skills, abilities, and employment status.

Work Schedule:

Monday - Friday, Day Shift

Benefits:

2 Medical plans to choose from, dental, vision, life, and LTD
HSA and FSA available
A 401(k)-employer match, with a profit-sharing component
Up to 21 paid days off per year
8 paid holidays annually
Life and disability insurance
Learning opportunities through professional development programs
Educational Assistance
Mid-year performance increase
Discretionary end of year service bonus

Position Summary:

The role requires multitasking in a fast-paced environment, demonstrating patience and the ability to collaborate effectively with coworkers. Attention to detail and accuracy are key, as is the ability to provide exceptional service to both patients and colleagues. Compassion, teamwork, and a positive attitude are at the heart of this position.

Performs a variety of clerical functions that support the overall Imaging Center
Ensure accuracy in medical imaging scheduling, including exams and procedures
Adapt to changes in a fast-paced, dynamic environment
Provide compassionate and professional customer service to patients and callers
Efficiently multitask in a demanding call center setting
Possess strong knowledge of prior-authorization, insurance, and registration processes
Provide accurate cost estimates for imaging procedures
Collaborate closely with technologists to coordinate exam/procedure protocols
Assist co-workers daily to ensure smooth operations and team-oriented success
Maintain professional correspondence with both internal staff and external providers
Support and respond promptly to inquiries and referrals from the patients and referring providers
Knowledge to respond to patient questions regarding routine billing and insurance matters
Accurately enter incoming orders in a timely manner
Ability to meet or exceed performance metrics, with a focus on quality, accuracy, and timeliness
Ability to de-escalate conflict situations with minimal supervisory assistance but able to recognize when a situation is beyond individual training/expertise and requires assistance

Qualifications and Requirements

High School diploma or equivalent
Minimum of 1 year experience in a customer service position, required.
Minimum of 1-year medical office experience.
Knowledge of medical insurance preferred
Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time
Demonstrates a professional demeanor in appearance and behavior in all work-related interactions

To protect physicians, employees, and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions. New hires will be required to present written proof of COVID-19 vaccination or a written request for an Exemption within 30 days of hire.

About Radia

South Sound Radiology is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations.

#INDSSR

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