Staff Solutions Architect

Join to apply for the Staff Solutions Architect role at BECU Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our people helping people philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While were proud of our history, were even more excited about our future. With business and technology transformation on the horizon, theres never been a better time to be part of BECU. PAY RANGE: The Target Pay Range for this position is $167,500.00-$204,600.00 annually. The full Pay Range is $129,800.00 - $242,200.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. Benefits: Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our companys 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Impact Youll Make: As a Staff Solutions Architect at BECU, youll play a pivotal role in transforming how we serve our members by leading the architecture behind our digital and contact center platforms. Your work will directly influence the modernization of our Contact Center as a Service (CCaaS) ecosystem, streamlining tools for agents and enhancing member experiences. Youll collaborate across business units to design scalable, reliable solutions that support mobile banking, CRM, and digital experience initiatives. To join our dynamic team, we require candidates to be residents of WA, OR, ID, AZ, TX, GA, or SC. If youre located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. What Youll Do: Architect Strategic Solutions: Lead the design and development of scalable, reliable technology solutions that align with BECUs business and strategic goals. Create Solution Artifacts: Develop conceptual and logical architecture visuals that guide delivery teams and support digital product development. Drive CCaaS Transformation: Provide architectural leadership for the modernization of BECUs contact center ecosystem, integrating 3050 disparate applications into a streamlined platform. Support Digital Platforms: Contribute to the rearchitecture of mobile and online banking systems, enhancing member-facing digital experiences. Integrate CRM Systems: Collaborate with retail and marketing teams to support CRM platforms like Pega and drive cross-functional initiatives. Mentor and Guide: Provide technical leadership and mentorship to Solutions Architects and project teams, ensuring alignment with architectural standards. Collaborate Across Teams: Partner with stakeholders in marketing, retail, and contact center operations to align architecture with business capabilities. Engage with Emerging Tech: Participate in vendor demos and discussions around Gen AI, chatbots, and conversational AI tools to inform strategic decisions. Establish Standards: Define and manage domain-specific architecture standards, processes, and constraints across the organization. Champion Innovation: Stay ahead of industry trends and emerging technologies, identifying opportunities for innovation and improvement. What Youll Gain: Strategic Impact: Influence major transformation initiatives like CCaaS and digital banking platforms that directly affect member experience. Cross-Functional Collaboration: Work with diverse teams across marketing, retail, and technology to drive enterprise-wide solutions. Innovation Exposure: Engage with cutting-edge technologies including Gen AI, chatbots, and conversational AI. Leadership Opportunity: Mentor peers and shape architectural standards that guide BECUs technology future. Growth & Autonomy: Operate independently while contributing meaningfully to high-visibility projects with measurable outcomes. Qualifications: Bachelors degree in computer science, information security, or a related field, or equivalent work experience. Minimum 7 years of experience designing and implementing technology architectures. Experience managing delivery of multiple simultaneous complex technology solutions. Demonstrated experience in cloud native technology including microservice architecture, Restful APIs, scalable designs, and digital platforms. Comprehensive knowledge of technologies and supplier capabilities with large infrastructure/systems implementation. In-depth knowledge of modern technology service architecture including hosting, security, IAM, access control, monitoring, IaaS/PaaS/SaaS, and containers. Familiarity with Microsoft infrastructure and solution stacks in on-premise, cloud, and hybrid environments. Deep understanding of Lean/Agile/Scrum methodologies; scaled agile experience such as SAFe. Certification in LEAN, Agile/Scrum, or ITIL principles (highly preferred). Working knowledge of architectural frameworks such as The Open Group, NIST, ISO 19xxx, BizBok, or Gartner. Proven ability to cultivate strong relationships across organizational levels. Excellent organizational, problem-solving, and negotiation skills. Proficient verbal and written communication skills. Strong facilitation and presentation skills. Desired Qualifications: Experience with chatbots, conversational AI, and orchestration tools. Familiarity with CRM platforms like Pega. Prior work in banking, retail commerce, or other domains with external-facing digital systems. Hands-on experience with front-end frameworks and building member-facing applications. Exposure to Gen AI / Agentic AI technologies (certifications or hands-on experience preferred). EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. #J-18808-Ljbffr