Administrative Specialist

2 weeks ago

Sparks Glencoe, United States Pacer Staffing Full time
*Description:*

*Job Summary:*

*The primary responsibilities for this role are:*

• Administrative data collection and entry.

• This role is customer facing with internal and external customers. Communication methods consists of physical mailings, phone calls, emails, and conference calls.

*Job Responsibilities:*

• Data entry into excel spreadsheet.

• Contact information collection and documentation.

• Document information gathered.

• Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.

• Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer.

• Make Outbound calls to various customers to verify if field action notifications have been received.

• Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices.

• Maintain detail records of outbound calls such as representative names, titles, disposition of any products.

• Raise any escalated concerns to the next level of management.

• May perform other duties as required.

*Education and Experience:*

• Associate degree preferred.

• High school degree required.

*Knowledge and Skills:*

*Knowledge:*

• Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred

• Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred.

Job Type: Contract

Pay: $30.00 per hour

Expected hours: 40 per week

Schedule:
* Day shift
* Monday to Friday

Education:
* High school or equivalent (Required)

Experience:
* Customer service: 5 years (Required)
* Data entry: 5 years (Required)
* Data collection: 4 years (Required)
* Microsoft Office: 4 years (Preferred)
* Data collection and documentation: 3 years (Preferred)

Work Location: On the road

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