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IT Systems Administrator
4 weeks ago
About Us LeoLabs is the world’s leading commercial provider of low Earth orbit (LEO) mapping and Space Domain Awareness (SDA) services. LeoLabs was founded in 2016 as a venture-funded spinout of Silicon Valley research pioneer, SRI International, by scientists and space industry veterans committed to securing Low Earth Orbit (LEO). LeoLabs is built on 30+ years of R&D in radar systems and satellite tracking algorithms. The team is rapidly expanding its global radar network and data services platform to help satellite operators deploy their services safely and to empower governmental space agencies with detailed visibility into the LEO ecosystem. As commercial space ventures and newly-formed space agencies from every corner of the globe compete for their place in the second space race, LeoLabs is here to address a new generation of risks and opportunities to preserve LEO for future generations. You will be joining our growing IT team, responsible for all central systems and end-user support. In this role, you’ll lead efforts to streamline, automate, and scale IT operations while ensuring secure, reliable, and efficient support across the organization. You’ll partner closely with the Head of IT to manage support requests and drive infrastructure and automation initiatives. This position is ideal for an experienced IT professional with deep expertise across device management (MDM), Windows and macOS support, and Microsoft 365 administration. Key Responsibilities Lead deployment, configuration, and lifecycle management of endpoints across Windows and macOS environments using Intune and Jamf Pro Develop and maintain PowerShell scripts to automate system administration and streamline IT workflows Administer and optimize Microsoft 365 services, including Exchange Online, SharePoint, Teams, and security features Provide advanced troubleshooting and support for Windows, macOS, and mobile (iOS/Android) devices Manage and monitor Microsoft Defender and Sentinel environments to maintain endpoint security posture Support and enhance video conferencing systems (e.g., Zoom) and related AV technologies Partner with cross-functional teams to drive endpoint security, automation, and device compliance initiatives Minimum Qualifications 5+ years of desktop support experience across Windows and macOS Strong background in technical troubleshooting and system administration 5+ years supporting Office 365 / Microsoft 365 environments Advanced PowerShell scripting experience for automation and reporting Proven experience managing MDM platforms, including Intune and Jamf Pro Familiarity with Microsoft Defender and Sentinel for endpoint protection Active or eligible for security clearance Preferred Qualifications Advanced administration experience with Intune and Jamf Pro Experience supporting Android, iPhone, and iPad devices Strong customer service, interpersonal, and communication skills Familiarity with network systems including Wi-Fi, VLANs, and related infrastructure Experience with endpoint deployment automation systems Experience administering Atlassian tools (Jira, Confluence, etc.) Knowledge of 802.1x, RADIUS, and NAC implementations Experience providing executive-level support Within 1 month, you’ll Complete our onboarding program designed to get you up to speed on our business, vision and team Gain an understanding about how your role fits into LeoLabs broader organization Ramp up on current onboarding and support processes Within 3 months, you’ll Be deeply involved with the onboarding for all new employees Work towards upgrading our existing wireless setup Understand our systems and actively streamlining support requests Work towards streamlining our computer deployments Within 6 months, you’ll Streamlined the onboarding experience Work toward automating the new hire setup Settle on a wifi upgrade path Work with our Software teams to streamline and automate vulnerability management Within 12 months, you’ll Have automated the new account setup process Streamlined new computer rollouts using automation tools Deep understanding of our support processes and actively finding ways to improve them Upgraded wifi setup with additional security and authentication Have a deep understanding of our IT infrastructure and created a plan to streamline and enhance Perks and Benefits Global workforce: flexible remote/hybrid opportunities Work on complex, meaningful missions with real-world impact Unlimited paid time off for most roles Competitive salary and equity packages Comprehensive health, dental, and vision coverage Access to the forefront of commercial space operations and defense innovation All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran ITAR REQUIREMENTS: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be eligible to obtain the required authorizations from the U.S. Department of State. More information regarding ITAR can be found at DDTC’s website. #J-18808-Ljbffr
