Service Center Representative

4 weeks ago

Boston, United States Safety Insurance Full time
Job Details

Level
Entry

Job Location
Safety Insurance Main Office - Boston, MA

Position Type
Full Time

Education Level
Bachelor's Degree

Travel Percentage
None

Job Shift
Day

Job Category
Insurance

Benefits of Working for Safety

Safety Insurance has become one of the leading property and casualty insurance providers in Massachusetts mainly because of our unwavering commitment to independent agents and their customers. Our success is built on a philosophy of offering the highest quality insurance products at competitive rates and providing the best service at all costs.

Through our supportive career, educational and family policies, we enable our employees to be their best. We respect the balance of work and leisure by offering flexible schedules and a 37.5 hour workweek. Safety employees enjoy a positive environment in our convenient downtown office located in the heart of Boston's financial district.

Along with our competitive salaries, we offer a comprehensive benefits package including medical and dental insurance, 100% matching 401k retirement plan, 100% tuition reimbursement and much, much more

Job Summary

The Safety Service Center works with, and supports the business needs of, a select group of our independent agency partners. Service Center Representatives are experts of Safety's Personal Lines products and work on behalf of our agents to provide customers with the best possible experience.

Tasks include speaking directly with insureds, dealers, banks, and other interested parties via phone, email, or other methods of communication. Educating insureds on coverages and advising what limits will best fit their individual needs or notifying of gaps in coverage. Reviewing policies for best pricing with the goal of policy and customer retention.

The successful candidate for this position is a critical thinker that possesses excellent customer service, communication, and problem-solving skills, with the ability to work both independently and as a part of a team. Time management and organization skills are necessary to manage priorities in a fast-paced environment.

This role is responsible for responding to inquiries and resolving issues from insureds, agents, banks, etc., in accordance with Company policies and procedures within their authority regarding policy guidelines, billing, claims, and basic underwriting from policyholders. Resolves all other inquiries through transfer or interaction with other Safety departments.

*** This position works on a hybrid remote / in-office schedule ***

Duties:
  • Responsible for handling incoming calls, emails, and other inquiries, from our Service Center assigned agency customers, banks, dealers, etc.
  • Interacts with other Safety departments as needed to provide customers with most efficient and effective service possible
  • Assesses customer needs to advise on appropriate coverages and endorsements
  • May be required to determine solutions to unique problems that require action or input by other employees
  • Performs other activities as required and easily adapts to new or changing processes and priorities.
Qualifications:
  • Bachelor's Degree required
  • Superior customer service skills required
  • 2+ years working in Personal Lines Property & Casualty insurance required
  • MA, NH, and ME Producer P&C License required (or must be obtained within 6 months of hire date)

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