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Ella Maes Diner Host/Hostess

5 months ago

Fort Myers, United States Mainsail Lodging & Development Full time

**Ella Maes Diner Host/Hostess**

**Department:** Food & Beverage

**Reports to:** Ella Maes Diner General Manager, Assistant Manager, Food & Beverage Supervisor

**Status:** Non-Exempt

Share this Career Posting: **Job Summary:**

Ella Maes Diner Host/Cashier will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance to Ella Maes Diner standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

**Essential Functions**

* Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, following all proper steps of service

* Ability to create a service experience for the guest that represents the Ella Maes Diner brand

* Monitors guests needs and the workflow of the restaurant and seats guests accordingly

* Maintain and manages Ella Maes Diner reservations in restaurants reservation system

* Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, and gift cards.

* Ability to converse with guests in a friendly, hospitable and informative manner

* Use a rotation method to ensure seating is fair

* Report to work on time and in proper uniform/approved attire

* Work as a team with all team members within the hotel

* Check greeter station assigned for cleanliness of area

* Ensure the front of the restaurant is clean and all objects are dust free

* Check all tables to ensure they are set up and ready to be seated with guests

* Communicate to servers when seating tables

* Assist servers when necessary and clears, sanitizes and sets tables as needed.

* Have knowledge of all areas within the hotel

* Ability to communicate to managers the flow of dining room

* Never solicit tips

* Attend monthly department meetings and daily stand ups

* Ability to use POS (point of sale) system Oracle MICROS POS

* Assist managers with daily duties such as scheduling of stations

* Follow the procedures addressed in the training manual

* Perform other duties as management requests to service our guests.

**Qualification Standards**

**Education & Experience**

* High School diploma or higher

* Previous hospitality experience preferred, at least one-year host position preferred

* Previous cashier/cash handling experience preferred

* Excellent customer service skills

* Excellent communication skills, both verbal and written

* Ability to use technology e.g. tablets, iPads

* Ability to assist with menu revisions when needed

**Physical Demands**

* Ability to sit or stand for extended periods of time

* Ability to communicate clearly

* Ability to lift 20 lbs. or more

* Corrected vision to normal range

* Long hours sometimes required

**Mental Demands**

* Make sound judgments quickly

* Work on multiple tasks, making appropriate progress towards deadlines

* Manage differing personalities within the office, the hotel and the community

* Maintain the highest degree of confidentiality

* Ability to work effectively in stressful, high pressure situations

* Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

**NOTICE:** The hotel business functions seven days a week, 24 hours a day. All associates must always realize this fact and be aware that it may be necessary to move associates form their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.

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Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsails policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.