Insurance Business Systems Support Analyst

Purpose This role will help bridge the gap between business needs and IT solutions in the insurance industry by gathering requirements, assisting with implementation efforts, supporting end users and software systems, and improving upon business processes. Collaborate with stakeholders, analyze data, author business and technical requirements, and help ensure that technology projects align with insurance industry standards and company goals. Specific Responsibilities Gather and define business requirements: Work with subject matter experts to collect and document business needs for new or enhanced systems through interviews, workshops, and surveys. Systems Support: Help with the implementation, maintenance, and ongoing production support of critical insurance software systems and ensure system performance and stability. Troubleshoot and test: Assist in testing and troubleshooting systems to resolve issues and ensure they function correctly. Project Work: Assist with projects and shifting priorities as needed. Liaise between business and IT: Function as a communication bridge between business departments (like underwriting, operations, finance) and the information technology team. Improve processes: Analyze existing business processes to identify areas for improvement and efficiency gains. Analyze data: Evaluate data to inform decision-making and report on key performance indicators (KPIs). Training and documentation: Train users on software applications, system enhancements, and create detailed business process documentation. Reporting: Respond to user requests to generate reports from the system. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Minimum of 3-5 years of experience. Insurance Industry Knowledge: A strong understanding of insurance products, business processes, and industry regulations is crucial. Analytical and problem-solving: Ability to analyze complex situations, identify root causes of problems, and develop effective solutions. Communication: Excellent written and verbal communication skills to effectively collaborate with diverse business stakeholders and technical teams. Project Management and Process Knowledge: Familiarity with different project management methodologies like Agile or Waterfall, and the ability to create process flows and user stories is beneficial. Software Familiarity: Experience with specific insurance software platforms like Guidewire, Duck Creek, Insurity, Origami, can be a significant advantage. Technical Skills: Experience with SQL, data visualization tools, Power BI, and understanding of software systems preferred.