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Outlet Server

3 months ago

Napa, United States Wyndham Hotels & Resorts Full time

** Outlet Server - Grill**

Location: Napa, CA, US

Property Name: Dolce Silverado Req Id: 13213

**Job Summary**

The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. **Education & Experience**

* High School diploma or equivalent required.

* Experience in a hotel or a related field preferred.

* California Food Handler Certification Required.

* TIPS Alcohol Certification Required.

**Physical Requirements**

* Flexible and long hours sometimes required.

* Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Ability to stand during entire shift.

* Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

**General Requirements**

* Available to work a flexible schedule, including weekdays, evenings, weekends, and/or holidays as needed.

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to cross-train in other hotel related areas.

* Must be able to maintain confidentiality of information.

* Must be able to show initiative, including anticipating guest or operational needs.

* Perform other duties as requested by management.

* Maintain a friendly and warm demeanor at all times.

**Fundamental Requirements**

* Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

* Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.

* Have a thorough knowledge of menus and current specials in applicable outlets.

* Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.

* Pre-bus all tables removing soiled dishes after each course.

* Be familiar with the operation of the P.O.S system.

* Perform cashiering functions by closing checks and preparing end of shift paperwork.

* Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.

* Ensure that tables and side stands are kept stocked, tidy and clean.

* Keep all beverages at least full (coffee, tea, soda, water, and lemonade).

* Breakdown trays of soiled dishes and linen in the dishroom according to established standards.

* Answer the telephone according to standards.

* Consistently upsell food, beverage and promotional items to guests.

* Be familiar with fire extinguishers, locations and know how to use them.

* Receive and deliver food and beverage orders and collect payment.

* Ensure overall guest satisfaction.