DIRECTOR OF CLUB OPERATIONS

Director of Club Operations Join to apply for the DIRECTOR OF CLUB OPERATIONS role at The Management Trust The Management Trust Position Title: Director of Club Operations Location: Sacramento, CA Reporting To: General Manager Status: Exempt, Full-Time Salary: $100,000-$110,000 Annually DOE Company Profile The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee‑owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team. Employee Owner Position Purpose The Director of Club Operations is primarily responsible for the daily management of all Club personnel, operations, facilities, and contracts. Key areas of focus include oversight and support of the Club including, but not limited to: regular interaction with and support of the Board/homeowners/vendors, meeting attendance, budget preparation, and overall community business needs. This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders. Own all aspects of Club associate life cycle, such as recruiting, interviewing, hiring, training, scheduling, monitoring, retaining, and supervising with support from the Human Resources department Implement and enforce the Club rules and regulations; refer serious member infractions to the Association office for hearings and possible Board actions Assisting in developing and adhering to the annual Club budget as approved by the Board Oversee and monitor Club membership, activities, events, maintenance, food & beverage service, and daily general Club operations; provide recommendations for improvement Ensure Club staff provide high‑level customer service for all homeowners, guests and associates Supervise activities and events, including but not limited to: planning, organizing, implementing, promoting, and evaluating comprehensive year‑round services in a cost‑effective and efficient manner Oversee all facility revenue generated from membership fees, rentals, merchandise sales, services, and activities/events; develop policies and procedures for accounting and depositing funds Oversee the selection of certain personnel, such as instructors, personal trainers, educators, etc. for special classes and activities; ensure proper documentation, certifications, licenses, certificates of liability, and contracts are maintained at the Club Identify training and development needs within the Club and partner with Human Resources to ensure employees are developed to their highest potential; this includes addressing performance and/or behavioral concerns in a timely, fair, and direct manner Prepare monthly statistical reports for the Board (i.e., attendance, records of members/guests, activities/events, classes, rentals, private and community functions, etc.) Ensure compliance with all federal, state, and county food and safety handling (including liquor license) requirements Be available for extended hours as the Club clients (both internal and external) often have needs that arise during non‑standard business hours; this role will require availability flexibility and significant pre‑planning to ensure consistent coverage Attend and actively participate in Board meetings and related events scheduled both during standard business hours and the late evening Develop and maintain warm relationships with Board Members and Committee Members Other duties and special projects as assigned Qualifications A minimum of (2) years of demonstrated success in a people leadership role A minimum of (5) years of customer service experience with at least (4) years in a hospitality‑related field preferred At least (2) years of food service experience preferred Active Food Safety Certification Working knowledge of Alcohol and Beverage control (ABC) laws Bachelor’s Degree in Public Administration, Business Administration, or a related field Preferred Hospitality or CMAA certification preferred Management experience in a small or medium‑size organization including responsibility for more than one functional department or division preferred Ability to develop meaningful relationships with employees, build trust, and be empathetic Exposure to financials and linking people needs to the bottom‑line Ability to maintain confidence, confidentiality, and composure during complex situations High degree of attention to detail and accuracy Ultimate professionalism, communication, and team work skills Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/finance Ability to motivate teams while simultaneously managing several projects Knowledge of management contracts, CC&Rs and other governing documents Solid knowledge of Microsoft Outlook, Excel, and Word Strong leadership abilities and comfort with public speaking (small and large groups) Conflict resolution skills Ability to meet deadlines and address time‑sensitive issues Special Position Requirements Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy Essential Functions Use standard office equipment, including: computer, phone, copier/scanner, etc. Be stationary for periods of time Relocate up to (25) pounds Possibly travel to and from offsite locations Schedule & Travel Monday‑Friday from approx. 9:00 am-6:00 pm This position may require occasional long hours to meet business needs, including evenings, weekends and holidays The Management Trust is an Equal Opportunity employer. We celebrate and support diversity. TMT reserves the right to modify this job description at any time based on business need. Seniority level Director Employment type Full‑time Job function Management and Manufacturing #J-18808-Ljbffr