Pharmacy Success Specialist

OverviewJoin to apply for the Pharmacy Success Specialist role at Southern Veterinary Partners.Join the team that supports the teams. At Mission Pet Health's Home Office in Birmingham, AL, our purpose is to provide world-class support to our network of 850+ animal hospitals nationwide. We manage the business side of veterinary medicine—from Finance and HR to IT and Marketing—so our 20,000+ hospital teammates can focus on what they do best: providing exceptional care to pets and their families.We Are a Veterinarian-led, People-focused, And Pet-obsessed Organization, Founded On The Belief That Local Practices Thrive With Autonomy And Excellent Support. Our Award-winning Culture Is Powered By Our WAG Values. This philosophy has helped us be recognized by Newsweek as the #1 Most Loved Workplace in Healthcare and #11 in America for 2024.What’s in it for you at our Home Office?When You Join Our Team, You’re Not Just Starting a Job; You’re Building a Career With a Tangible, Lasting Impact. You Can Expect:Unparalleled opportunities for personal and professional development.Industry-leading benefits in a culture where your well-being comes first.The chance to apply your expertise to support the future of veterinary care on a national scale.We’re on a mission to be the greatest veterinary company in the world, and that mission is anchored by the incredible talent in our Home Office. If you're ready to make a difference for thousands of veterinary professionals and countless pets, we’d love for you to be a part of it The Pharmacy Success Specialist plays a key role in supporting veterinary hospitals with the implementation and optimization of their home delivery platforms. This position involves providing comprehensive training, troubleshooting technical and operational issues, and ensuring seamless integration with pharmacy partners. Role CompetenciesCollaborationActs on individual responsibilities, objectives, and performance expectations in support of team goalsLeverages individual skills and expertise to support the team in problem solving, decision making, and continuous improvementOffers and seeks feedback on opportunities that will improve skills and efficiency for themselves and their teammatesDemonstrates a sense of commitment and support to direct teammates and the larger SVP teamCommunicationDemonstrates consistent, effective communication (verbal and written) with internal and external clients, teammates, and other departmentsEstablishes rapport, builds and maintains effective working relationshipsPractices attentive and active listeningGives and receives feedback timely and appropriatelyProblem SolvingUnderstands how the business of their department worksChampions innovative ideas for continuous improvementDemonstrates the functional and technical knowledge needed for their roleMakes decisions by using a combination of analysis, experience and judgement, and understanding of department and organizational impactsWAG ValuesLeads with respect, integrity, and accountabilityTreats others with empathy and respectExemplifies and role models behavior associated with WAG valuesPartners with team to focus on solutionsFinds a way to say yesContinuous ImprovementMeets or exceeds scheduling and client experience metricsParticipates in performance coaching and leverages feedback for growthProposes process improvements and shares best practices with peersRole-specific ResponsibilitiesAssist veterinary hospitals in implementing and managing their home delivery platformsProvide training - via video call or in person - to hospital teams, emphasizing best practices and efficient utilization of their home delivery platformTroubleshoot and resolve technical and operational issues in collaboration with pharmacy partnersOffer ongoing support to field and hospital teams to enhance workflow efficiency and client experienceIdentify opportunities continued optimization of Mission Pet Health’s home delivery servicesRequired Education And ExperienceBachelor’s Degree or 5 years of relevant work experienceDemonstrated self-starterHigh level of technical literacyExperience with veterinary Home Delivery platforms is highly preferredRVT/CVT/LVT credentials and/or other veterinary hospital experience strongly preferred #J-18808-Ljbffr