Marine Product Support Specialist

6 days ago

Olathe, United States Garmin Full time

Overview

We are seeking a full-time Marine Product Support Specialist in our Olathe, KS location. In this role, you will be responsible for getting people back to their passion by providing technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Essential Functions

* Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats * Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers * Become knowledgeable in the specifications, capabilities and operation of Garmin products * Remain current on changes in policies, procedures, and product offerings * Accurate and timely completion of tasks and/or projects of basic complexity within defined process * Thoroughly document work in an organized and timely manner * Work a consistent and reliable schedule as identified by management

ESSENTIAL FUNCTIONS FOR SPECIFIC FOCUS AREAS:

Bilingual Specialist

* Provide support to Garmin customers in designated language - French/Portuguese/Spanish * Demonstrate international cultural awareness * Transcreate basic knowledge articles and FAQ's

Community Moderator

* Engage with customer messages across multiple social channels as well as ensure that customers have a positive experience * Develop product knowledge across multiple segments * Possess a fundamental understanding of the social media channels

Shared Support Coordinator

* Consistently communicate with accounting department to resolve issues related to orders * Demonstrates ability to find creative solutions to order and exchange questions * Performs troubleshooting of tasks on issues reported by various departments such as transportation issues and returns * Answer mildly complex questions from Product Support on order issues and entry questions * Review problem orders and notify customers of any issues or delays * Basic knowledge of key systems

Basic Qualifications

* High School Diploma or GED * Demonstrated interest for the product segment and interest in developing product knowledge * Demonstrated customer service expertise * Demonstrated strong and effective verbal, written, and interpersonal communication skills * Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability * Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills * Demonstrated reliable and predictable attendance * Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

* Fluency in Spanish, Portuguese and/or French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

  • Marine Product Support Specialist

    1 month ago

    Olathe, United States Garmin International, Inc. Full time

    Overview We are seeking a full-time Marine Product Support Specialist in our Olathe, KS location. In this role, you will be responsible for getting people back to their passion by providing technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution,...

  • Marine Product Support Specialist

    6 days ago

    Olathe, United States Garmin Full time

    Overview We are seeking a full-time Marine Product Support Specialist in our Olathe, KS location. In this role, you will be responsible for getting people back to their passion by providing technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution,...

  • Automotive Product Support Specialist

    1 week ago

    Olathe, Kansas, United States Garmin International Full time

    OverviewWe are seeking a full-time Automotive Product Support Specialist in our Olathe, KS location. In this role, you will be responsible for getting people back to their passion by providing technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution,...

  • Automotive Product Support Specialist

    2 days ago

    Olathe, United States Garmin Full time

    Overview We are seeking a full-time Automotive Product Support Specialist in our Olathe, KS location. In this role, you will be responsible for getting people back to their passion by providing technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for...

  • Fitness Product Support Specialist

    5 days ago

    Olathe, United States Garmin Full time

    Overview We are seeking a full-time Fitness Product Support Specialist in our Olathe, KS location. In this role, you will be responsible for getting people back to their passion by providing technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution,...

  • Automotive Product Support Specialist

    7 days ago

    Olathe, United States Garmin International Full time

    OverviewWe are seeking a full-time Automotive Product Support Specialist in our Olathe, KS location. In this role, you will be responsible for getting people back to their passion by providing technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for...

  • Customer Support Specialist

    4 weeks ago

    Olathe, United States JARBO Full time

    Job DescriptionJob DescriptionSummary – Customer Support Specialist:We are excited to find the right individuals to join the Customer Service department for a top-tier commercial construction contractor out of Olathe, KS. A Customer Support Specialist is focused on providing great customer service, handling incoming service calls, creating tickets,...

  • Product Development Specialist

    1 month ago

    Olathe, United States TVH Parts Full time

    Product Development Specialist - SSI Full-time | SSI Sales | Location - Olathe, KS 66062 The Product Development Specialist will research, develop, and source products for the SSI Sales Channel. This role leverages market intelligence to identify suppliers and source safety products, negotiate with suppliers, and identify cost-saving opportunities. The...

  • Store Support Specialist

    1 month ago

    Olathe, United States Furniture Mall of Kansas Full time

    Job DescriptionJob DescriptionAt the Furniture Mall, we believe in making a difference in people’s lives. Our desire for everyone who becomes part of our work family is that they grow and are fulfilled by making a positive difference in others, both Guests and Members of our Work Family. Our priorities are Happy Family, Happy Guests, Happy Business in that...

  • Aviation Product Support Specialist 1

    1 month ago

    Olathe, Kansas, United States GARMIN Full time

    Essential FunctionsReceive, answer and take ownership of customer technical inquiries regarding products, software applications, orders, pricing, and other services offered for Garmin aviation products via telephone, letters and electronic mail while maintaining company image Develop extensive expertise on the specifications, capabilities and operation of...

  • Product Marketing Specialist

    2 weeks ago

    Olathe, Kansas, United States TVH Group Full time

    Full-time | Marketing | Location – Olathe, KS, 66022We are looking to hire a motivated Product Marketing Specialist As Product Marketing Specialist you are responsible for developing and safeguarding a smooth client experience and communication from product search to the moment of purchase specific for engine parts and hydraulics.YOUR ROLE AND...

  • Product Specialist

    1 month ago

    Olathe, United States Robert Brogden's Olathe Buick GMC Full time

    Job DescriptionJob DescriptionJob Summary:As a Product Specialist at Robert Brogden Olathe Buick GMC, you will be responsible for selling our wide range of vehicles and providing excellent customer service to all our clients. This is a full-time, individual contributor role that offers a competitive base salary along with commission opportunities. This role...

  • Automotive Product Support Specialist

    1 month ago

    Olathe, United States Garmin International, Inc. Full time

    Overview We are seeking a full-time Automotive Product Support Specialist in our Olathe, KS location. In this role, you will be responsible for getting people back to their passion by providing technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for...

  • Product Data Management Specialist

    1 month ago

    Olathe, Kansas, United States Excelligence Full time

    Are you passionate about the intersection of technology and product data, with a keen eye for detail and a drive to enhance customer experiences? If so, we invite you to join our dynamic Information Technology team as a Product Data Management Specialist. In this role, you will be a pivotal player in maintaining the integrity, accuracy, and consistency of...

  • Product Data Management Specialist

    1 month ago

    Olathe, United States Excelligence Full time

    Job DescriptionJob DescriptionAre you passionate about the intersection of technology and product data, with a keen eye for detail and a drive to enhance customer experiences? If so, we invite you to join our dynamic Information Technology team as a Product Data Management Specialist. In this role, you will be a pivotal player in maintaining the integrity,...

  • Peer Support Specialist

    1 month ago

    Olathe, United States Johnson County (KS) Full time

    Overview A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking...

  • Aviation Product Support Specialist 1

    1 month ago

    Olathe, United States Garmin International, Inc. Full time

    Overview We are seeking a full-time Aviation Product Support Specialist 1 (Sunday - Wednesday 7 AM - 6 PM) in our Olathe, KS location. In this role, you will be responsible for providing basic-to-moderately complex product support on Garmin aviation products, to include technical and sales support and other customer service related actions. Essential...

  • Junior Product Data Management Specialist

    1 month ago

    Olathe, Kansas, United States Discount School Supply Full time

    Are you passionate about the intersection of technology and product data, with a keen eye for detail and a drive to enhance customer experiences? If so, we invite you to join our dynamic Information Technology team as a Junior Product Data Management Specialist. In this role, you will be a pivotal player in maintaining the integrity, accuracy, and...

  • Peer Support Specialist

    1 month ago

    Olathe, United States Johnson County Government Full time

    A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to...

  • Legal Support Specialist

    1 month ago

    Olathe, United States Johnson County (KS) Full time

    Overview A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking...