Technical Account Manager, Google Cloud Consulting

OverviewTechnical Account Manager, Google Cloud Consulting – Sunnyvale, CA, USA; San Francisco, CA, USA. Mid level role focused on helping customers adopt Google Cloud products, guiding them through the technical facets of their Google Cloud transformation journey, and managing the delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services.About the jobAs a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.CompensationThe US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.ResponsibilitiesAccelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.Advocate for customer needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.Develop relationships with stakeholders to understand the customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.QualificationsBachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.Preferred qualificationsMBA or Master’s degree in a Management, Technical, or Engineering field.Experience translating business requirements into technological solutions.Experience in application or workload migration to public cloud providers.Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.Excellent written and verbal communication, presentation, problem-solving, and client management skills.Equal opportunityGoogle is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google\'s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr