St. Augustine, FL Service Advisor

4 weeks ago

St Augustine, United States Hodges Mazda Full time

About Us

Service Advisor 

Hodges Mazda has had the privilege of serving the Jacksonville community since 2016. We are excited to soon serve the St. Augustine, FL community. As a family owned and operated business, earning the trust of our customers, employees and community is what drives us to be better. Our new state-of-the-art facility gives us the necessary tools to serve our customers and employees at a higher standard.

We're one of the few operators in the industry that's growing today, and we're succeeding because we have a great team, a strong business model, a healthy and rewarding company culture, and we are intensely focused on quality.

What We’re Looking For:

We are looking for a dedicated Service Advisor to help grow our Service Department and provide our customers with exceptional experiences. The ideal candidate will flourish in a high-volume import store, have 5 years’ experience in the automotive industry and a proven track record not only in the production metrics but CSI as well. If this is you, please apply to schedule an interview. 

Our Core Values:

  • Integrity
  • Excellence
  • Service

Benefits:

  • Medical
  • Dental
  • Vision
  • LTD
  • Basic & Supplemental Life Insurance
  • 401K

Responsibilities

  • Greets customers promptly.
  • Obtains customer and vehicle information.
  • Clearly reports all vehicle symptoms as described by the customer.
  • Determines and recommends needed maintenance base on age, mileage, and vehicle history.
  • Prepares complete and accurate estimate of cost for labor and parts.
  • Establishes follow-up time.
  • Monitors the progress of each vehicle throughout the day, updating customers frequently.
  • Verifies that final invoice reconciles with work performed on the repair order.
  • Explains all completed work and charges to customers.

Qualifications

  • Knowledge of automobiles.
  • Positive attitude.
  • High volume mentality.
  • CSI focused.

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