Customer Success Manager

4 weeks ago

Tulsa, United States inTulsa Full time

*InTulsa is partnering with Certemy to find candidates for this exciting role in Tulsa*

**Location: Tulsa, OK.  This is a remote position for those already in Tulsa, OK or willing to relocate to Tulsa, OK**


We are a well-funded SaaS start-up in the compliance management, certification, and licensing space looking for an amazing Customer Success Manager (CSM) to join our growing team. This position is fully remote; however, there is a strong preference for candidates in Central and Eastern time zones. A comfortable, quiet working environment is required.

Who is the happiest and most successful in this role?
  • You are a motivated, customer-driven professional who is passionate about building trusted relationships to maximize retention, ensure product adoption and expansion, and nurture references and referrals.
  • You can balance multiple responsibilities, effectively prioritize your work, and thrive in an ever-changing environment.
  • You enjoy learning about new products, teaching others, and find satisfaction in problem-solving for your customers.
  • You love a customer-facing role and appreciate that you can also spend time building what your customers need behind the scenes.
  • You take ownership of your work, prefer working in a supportive, team environment, and you ask for help when you need it.

Responsibilities
  • Onboard new customers and maintain a world-class experience for existing customers.
  • Be a primary point of contact for customers and continually greet them with a positive, customer-centric attitude.
  • Ensure existing customers are effectively leveraging our products solutions to increase product adoption and build customer advocacy.
  • Engage in regular, proactive outreach to customers in all stages of their journey - from initial onboarding to growth & expansion and through retention & renewal.
  • Work closely with cross-functional teams to ensure an exceptional customer experience.
  • Configure platforms for customers and explain how our platform’s functionality can support their business needs.
  • Manage multiple projects simultaneously and prioritize tasks to ensure timely delivery.
  • Efficiently manage time to focus on essential activities to ensure internal and external stakeholder satisfaction.

Qualifications
  • Bachelor's degree and 3-8 years of experience in B2B customer-facing roles, such as Customer Success or Account Management
  • Excellent multitasking and project management skills
  • Well-organized, with high attention to detail, and ability to prioritize work
  • Confident, high energy, self-motivated, and a true team player
  • Possess strong phone, written, and verbal communication skills with excellent presentation skills
  • Experience working with senior and executive-level customer contacts
  • Demonstrated ability and desire to work and excel in a fast-paced environment

What we offer:
Competitive Salary: $70k

About Certemy
Certemy is the first instantly configurable SaaS automation platform for professional certification, licensing, and compliance management.
Our platform automates certification, licensing, and compliance management programs for professional boards, associations, and employers of credentialed professionals. We help these customers become more efficient, transparent, and agile while reducing IT costs.
Unlike custom solutions that are expensive to implement and change, Certemy enables rapid implementation and continuous change at anaffordable price. Learn more about Certemy at Workforce Compliance Software | License Tracking & Management.
 

#Li-remote

  • Customer Success Manager

    1 week ago

    Tulsa, United States inTulsa Full time

    **InTulsa is partnering with Laundris** **to find candidates for this exciting role in Tulsa* **Location: Tulsa, OK.  This is an hybrid position for those already in Tulsa, OK or willing to relocate to Tulsa, OK*** The Client Success Manager plays a vital role in the company's success by focusing on ensuring the satisfaction and ongoing success of its...

  • Customer Success Manager

    1 week ago

    Tulsa, United States inTulsa Full time

    *InTulsa is partnering with Laundristo find candidates for this exciting role in Tulsa* **Location: Tulsa, OK.  This is an hybrid position for those already in Tulsa, OK or willing to relocate to Tulsa, OK**The Client Success Manager plays a vital role in the company's success by focusing on ensuring the satisfaction and ongoing success of its clients....

  • Customer Success Manager

    1 week ago

    Tulsa, United States inTulsa Full time

    *InTulsa is partnering with Laundristo find candidates for this exciting role in Tulsa* **Location: Tulsa, OK.  This is an hybrid position for those already in Tulsa, OK or willing to relocate to Tulsa, OK**The Client Success Manager plays a vital role in the company's success by focusing on ensuring the satisfaction and ongoing success of its clients....

  • Customer Success Manager

    1 month ago

    Tulsa, United States Intulsa Full time

    *InTulsa is partnering with Certemy to find candidates for this exciting role in Tulsa* **Location: Tulsa, OK.  This is a remote position for those already in Tulsa, OK or willing to relocate to Tulsa, OK** We are a well-funded SaaS start-up in the compliance management, certification, and licensing space looking for an amazing Customer Success Manager...

  • Customer Success Manager

    1 month ago

    Tulsa, United States inTulsa Full time

    *InTulsa is partnering with Certemy to find candidates for this exciting role in Tulsa* **Location: Tulsa, OK.  This is a remote position for those already in Tulsa, OK or willing to relocate to Tulsa, OK** We are a well-funded SaaS start-up in the compliance management, certification, and licensing space looking for an amazing Customer Success Manager...

  • Director Customer Success

    2 weeks ago

    Tulsa, Oklahoma, United States Lumen Full time

    About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn...

  • Customer Success Sales Manager

    1 week ago

    Tulsa, United States Unreal Gigs Full time

    Company Overview Welcome to the future of technology! Join a pioneering and explosive tech firm that's not just growing—it's skyrocketing to the forefront of the industry. We’re on a mission to redefine what's possible, and we want you to be part of this thrilling journey. As a Technical Account Manager - Sales, you'll dive headfirst into a dynamic role...

  • Account Director

    1 week ago

    Tulsa, United States Collage Group Full time

    Location: Hybrid with 2 days/week in Bethesda, MD office (close to Metro). Remote talent considered. Overview: Join Collage Group's dynamic Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics? Do you have commercial experience...

  • Success Coach

    1 week ago

    Tulsa, United States Oral Roberts University Full time

    ABOUT US Oral Roberts University is a Christian university located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered university, we develop whole leaders for the whole world through a unique Whole Person education. Our staff and faculty actually make a difference in the lives of our students. We pride ourselves on our culture and the...

  • Success Coach

    1 day ago

    Tulsa, United States Oral Roberts University Full time

    JOB DESCRIPTION - FULL TIME Location: Tulsa, OK In support of ORU’s mission and aggressive growth goals, the Success Coach serves as a resource to residential undergraduate students to foster their success and persistence, particularly as they acclimate and navigate the systems and structures of the University. RESPONSIBILITIES ...

  • Success Coach

    3 days ago

    Tulsa, United States Oral Roberts University Full time

    ABOUT US Oral Roberts University is a Christian university located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered university, we develop whole leaders for the whole world through a unique Whole Person education. Our staff and faculty actually make a difference in the lives of our students. We pride ourselves on our culture and the values...

  • Success Coach

    1 week ago

    Tulsa, United States Oral Roberts University Full time

    ABOUT US Oral Roberts University is a Christian university located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered university, we develop whole leaders for the whole world through a unique Whole Person education. Our staff and faculty actually make a difference in the lives of our students. We pride ourselves on our culture and the values...

  • Success Coach

    1 week ago

    Tulsa, United States Oral Roberts University Full time

    ABOUT USOral Roberts University is a Christian university located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered university, we develop whole leaders for the whole world through a unique Whole Person education. Our staff and faculty actually make a difference in the lives of our students. We pride ourselves on our culture and the values...

  • Senior Manager, Customer Management Products

    2 weeks ago

    Tulsa, United States Marriott Full time

    Marriott Senior Manager, Customer Management Products Indianapolis , Indiana Apply Now Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Senior Manager / Product Owner (PO), Customer Management Products is responsible for supporting technologies that deliver services and support to our Customer Management Products...

  • Student Success Coordinator

    2 weeks ago

    Tulsa, United States Tulsa School of Arts and Sciences Full time

    Job DescriptionJob DescriptionSalary: Salary DOEPosition Summary: The Student Success Coordinator will assist the counseling department in implementing  the TSAS comprehensive school counseling program by collaborating with school, faculty, families, and students in grades 6-12 to provide targeted academic, behavioral, and social/emotional support to help...

  • Student Success Coach

    5 days ago

    Tulsa, United States University of Tulsa Full time

    Posting Details Position Information Position Title Student Success Coach Job Description We are seeking a dedicated and dynamic Student Success Coach to join our team and support the academic and personal growth of our online student community. As a Student Success Coach, you will play a pivotal role in fostering student engagement, retention, and success...

  • Student Success Coach

    1 week ago

    Tulsa, United States University of Tulsa Full time

    Posting Details Position Information Position Title Student Success Coach Job Description We are seeking a dedicated and dynamic Student Success Coach to join our team and support the academic and personal growth of our online student community. As a Student Success Coach, you will play a pivotal role in fostering student engagement, retention, and success...

  • Customer Account Manager

    3 weeks ago

    Tulsa, United States TAT Technologies Full time

    TAT-Limco is recognized as a world leader in the Aerospace Industry. As the premier choice for Heat Transfer manufacturing and MRO, TAT-Limco provides high-value alternatives to Commercial, Regional, and Rotary Aircraft customers worldwide.TAT-Limco is also a premier in the Defense Industry. As the preferred choice for Heat Transfer new manufacturing and...

  • Customer Account Manager

    4 weeks ago

    Tulsa, United States TAT Technologies Full time

    TAT-Limco is recognized as a world leader in the Aerospace Industry. As the premier choice for Heat Transfer manufacturing and MRO, TAT-Limco provides high-value alternatives to Commercial, Regional, and Rotary Aircraft customers worldwide.TAT-Limco is also a premier in the Defense Industry. As the preferred choice for Heat Transfer new manufacturing and...

  • Customer Account Manager

    3 weeks ago

    Tulsa, United States TAT Technologies Full time

    TAT-Limco is recognized as a world leader in the Aerospace Industry. As the premier choice for Heat Transfer manufacturing and MRO, TAT-Limco provides high-value alternatives to Commercial, Regional, and Rotary Aircraft customers worldwide. TAT-Limco is also a premier in the Defense Industry. As the preferred choice for Heat Transfer new manufacturing and...