Phone Triage LVN | Full Time

4 weeks ago

Kerrville, United States Peterson Health Full time
Description

Who we are:

Peterson Health is an independent, not-for-profit rural community hospital located in Kerrville, TX- heart of the Texas Hill Country. We are among the nation's Best Places to Work and pride ourselves on our compassionate patient centered care and team-oriented culture.

Shift Information:

This position is full time working in office M-F 8am-5pm

What we offer:

Health Insurance

401(k)

Dental Insurance

Vision Insurance

Paid time off

Tuition Reimbursement HPSA Designated

Employee Education Scholarships

Employee Referral Program

Merit Increases

Great Culture

Free access to a beautiful onsite fitness facility

What you will do:

The Phone Triage Nurse, under general supervision, provides nursing triage services and health advice over the phone. Evaluates, assesses, and documents patients' questions or concerns requiring good clinical judgement, careful listening and empathy, and critical thinking and assessment skills. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

Required Education:
Graduate of an accredited school of nursing

Required Skills:
Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role. Skill in nursing practices within the scope of responsibilities assigned to this role. Skill in organization and efficiency. Effective computer and keyboarding skills. Excellent customer service skills. Excellent verbal and written communication skills, interpersonal and problem-solving skills. Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast-paced environment. Ability to have excellent attention to detail. Ability to work in a team environment. Ability to handle competing priorities.

Preferred Skills:
EMR (electronic medical record) experience

Required Licensure/Registration/Certification:
Current Texas Licensure as a Licensed Vocational Nurse and current CPR

Required Experience:
2 years previous experience in a medical office, hospital or case management setting.

Preferred Experience:
Previous experience in working with database systems and telephone triage and scheduling experience.

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