Senior Director, Regional Data Center Facility Operations

The Senior Director of Regional Data Center Facility Operations oversees teams throughout the region to ensure proper practices and procedures. The Sr. Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery. Responsibilities Management of the Facilities Employee Management including recognition, reviews, career development, corrective actions and schedulingInterviewing and hiring new employeesEmployee training and training updatesMaintain Operations Policies, Procedures and Guidelines. Support Work with the Manager of Implementations to assure smooth implementations for the customerReview all terms and conditions of customer contracts and ordersServe as Implementation Manager for certain key accounts to ensure successful service delivery. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc. Customer Environmental Services Management Create and deliver scopes of work for environmental consultingWork with Sales to deliver Environmental services proposalsWork with the Operations to assure peer to peer connectivity and monitoring is in place for delivered servicesSupport of Phase 6Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customersSet up and maintain environmental monitoring solutions for all managed facilities within the NOCC Environmental Management Manage day to day operations of Air (Production & Distribution), Power, Fire, and AccessProactively develop and implement maintenance activitiesReport on all SLA required activities Capacity Management Maintain status and future status reporting on all capacity thresholds within the facility Access Management Work with the Security Manager to assure all access points are monitored and controlledManage all security issues to resolution and conduct post mortems for future assuranceCreate access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations AssuranceManage all sub-contractor agreements for maintaining the building Asset Management Management of our asset tracking processes, and systemsReporting on Assets for customers and internal Daily reporting and communication Data Policing for all Reporting of Operational KPIsAdministering Daily Shift ReportingGenerate periodic reports Regulatory compliance Management Updates for our Business Continuity PlanningPerform SAS 70 Re-occurring auditsUpdates and Training for our Facility Operations HandbookPerform SOX AuditsPerform SOC 2 Audits Problem Resolution Customer Issue Resolution OwnerVerification and analysis of alertsPost mortems on all customer complaints. Customer Communication Emergency Action Communication – Creation for Validation.Signoff Point for Customer Transition from Engagements to OperationsCustomer Concerns discussions Budgeting and Forecasting Responsible for generating and adhering to annual OpEx budgetResponsible for generating and adhering to annual CapEx budgetCreate, submit, and present capital project budget requests to the Capital Committee Manage strategic initiatives on behalf of the company Set forth the vision and roadmap for achievementDevelop and organize the team to fulfill the roadmapMonitor and manage activities associated with fulfilling the visionPerforms other duties as assigned Qualifications 9+ years’ experience in managing critical facilities in a data center environment12+ years supervisory or personnel management experienceExcellent verbal and written communication skillsAbility to work well with all levels of people within the organizationAbility to direct and manage work groupsExcellent organizational skillsAbility to work well under pressure and manage multiple concurrent prioritiesExcellent time management skillsDemonstrates strong customer service skills and takes ownership of the customer experienceAbility to develop and document procedures and train personnel on the proceduresCan proactively identify potential customer issues; communicate them to appropriate parties and resolve.Takes ownership for business performanceProvides constructive thought leadership on ways to improve service.Pursues creative ways to reduce expenses when possible.Operates with a strong work ethic and a desire to do things the right way.Proactively offers constructive and creative ways to improve our business.Leads by example in helping to build and sustain a healthy, supportive and results driven culture.Exercises good judgment in communicating and resolving issues with fellow co-workers.As a CyrusOne representative, treats all vendors, contractors, employees with respect and professionalism.Encourages constructive feedback on performance so lessons can be learned as part of a continuous improvement culture.Displays personal commitment to always learn and improve. Education/Certifications Bachelor’s Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree) Work environment Fast paced environmentTravel required. 25% for candidates in Sterling, VA. More for other locations. Salary Range $220,000 - $235,000 plus bonus CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. #J-18808-Ljbffr