Fire Sprinkler Service Manager

2 days ago

Plant City, United States AI Fire Full time

The Fire Protection Service Manager is responsible for the successful execution of all day-to-day Fire Protection Service operations. You will oversee a team comprised of a customer service administrative representative and service technicians. In this role you will ensure we are meeting our clients' expectations while at the same time striving to achieve both the group and company goals.

JOB RESPONSIBILITIES

  • Provide consistent, accurate labor forecasting
  • Ensure on time Inspection, Testing and Maintenance contracts are reviewed, tasked, scheduled, and executed to meet the life safety needs of our clients.
  • Responsible for the Service Coordination team to ensure timely work order completion.
  • Prepare recommendations for overhead increases/decreases.
  • As part of the management team, you will be jointly responsible for contributing towards the setting and achievement of the group and company's strategic and operational targets and overall business aims.
  • Effective collaboration and communication with all Impact Fire managers and staff across the company
  • Collaborate with HR and ensure all recruitment and employment is carried out in accordance with company procedure and compliance standards
  • Maintain proactive, dynamic, and effective communication with customers at all times.
  • Offer flexible and helpful customer service to maintain a high level of customer satisfaction and repeat business
  • Promote & maintain a leadership role in the awareness and compliance of H&S procedures and standards
  • Collaborate with Safety support services to effectively assist and promote new initiative implementation
  • Provide Sales contract review and support management
  • Collaborate, support, and assist with business development strategies including sales presentations and interviews
  • Develop & implement operational improvements
  • Ability to build a high-performance team who can operate efficiently, effectively, productively and cost effectively.
  • Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure while maintaining attention to detail and quality.
  • Possess the ability to implement and manage change in the business.
  • Possess the willingness to learn, improve and adapt in a team environment.
JOB EXPERIENCE /QUALIFICATIONS
  • 5+ years related service management experience
  • Understand cost and billings
  • Be comfortable dealing with and efficient in processing paperwork.
  • Possess a working understanding of leadership principles and management best practice.
  • Possess excellent verbal and written communication skills.
  • Possess excellent personal organization and business administration skills in accordance with best practice methods.
Other details
  • Pay Type Salary


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