Director of Managed Services
3 weeks ago
We are currently looking for a Director of Managed Services to work alongside our leadership team to build the foundation of a Managed Services department. Our end goal is to have a team capable of developing and implementing processes and procedures to provide world-class technical support to our customers and to generate increased revenue. The essential duties of the position include: Developing and implementing service policies, standards, and procedures to align with the company's goals. Monitoring and evaluating the effectiveness, quality, and overall customer satisfaction with our technical support program. Establishing, nurturing, and maintaining relationships with customers, partners, and vendors. Analyzing and reporting on service metrics with defines SLAs and SLOs, driving service innovation, and ensuring compliance with relevant laws and regulations. Analyzing custom feedback, performing root cause analysis, and developing corrective action plans. Working closely with the Sales, Marketing, and Product Development teams to ensure our customers' needs are understood and met. Collaborating with the IT team to resolve service issues promptly and effectively. Planning and managing departmental budgets; hiring, training, coaching, and motivating subordinate staff. The ideal candidate for this role will bring innovative ideas and know-how to the table, with the ability to lead and motivate a team of Service and Technical professionals. To be considered for the position, candidates must possess the following knowledge, skills, and abilities: Must Have: A combination of technical, managerial, and interpersonal skills. Minimum 5 years of leadership in a Managed Service Provider (MSP). Education and experience in service operations. Knowledge of Network Operations Center (NOC) preferred Knowledge of private wireless networks preferred Proficiency in service management tools, systems, and methodologies. Strong problem solving, decision making, and analytical skills Able to lead, inspire, and and communicate effectively with diverse teams and stakeholders. A customer-oriented mindset that is quality focused and results driven. A bachelor's or higher in business administration, engineering, computer science, or related field. Base Salary 100K-150k + company vehicle + annual bonus #J-18808-Ljbffr
-
Client Service Coordinator
1 day ago
Tustin, California, United States Managed Mobile Full timeManaged Mobile, Inc. ), an industry leading provider of mobile fleet maintenance and fleet management services in California, is hiring a full-time Client Service Coordinator. We are growing our corporate team and are in need of experienced Client Service Coordinators. The Client Service Coordinator will be reporting to the Group Manager and will be...
-
Tustin, United States Motive Holding Companies LLC Full timeA technology service firm is seeking a Director of Managed Services in Tustin, California. The role includes developing service policies, evaluating technical support programs, and leading a team of professionals. Candidates should have at least 5 years of experience in an MSP environment, strong technical and managerial skills, and a related degree. The...
-
Senior Director of Logistics
2 weeks ago
Tustin, United States Goodwill Of Orange County Full timeNOTE: Maximum range is provided as an example of the wage/salary range for each position and its earning capacity given factors such as time in position, longevity with the company education level, and performance experience. Newly entering employees should expect to enter at the minimum to midrange level, and not the cap which is for employees with tenure...
-
Senior Director of Logistics
2 days ago
Tustin, CA, United States Goodwill of Orange County Full timeNOTE: Maximum range is provided as an example of the wage/salary range for each position and its earning capacity given factors such as time in position, longevity with the company education level, and performance experience. Newly entering employees should expect to enter at the minimum to midrange level, and not the cap which is for employees with tenure...
-
Senior Director of Logistics
6 days ago
Tustin, CA, United States Goodwill of Orange County Full timeNOTE: Maximum range is provided as an example of the wage/salary range for each position and its earning capacity given factors such as time in position, longevity with the company education level, and performance experience. Newly entering employees should expect to enter at the minimum to midrange level, and not the cap which is for employees with tenure...
-
Service Manager
4 days ago
Tustin, United States Irvine Company Full timePosition Summary:The Service Manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required.Key...
-
Service Manager
10 hours ago
Tustin, CA, United States Irvine Company Full timePosition Summary: The Service Manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required. Key...
-
Service Manager
1 week ago
Tustin, CA, United States Irvine Company Full timePosition Summary: The Service Manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required. Key...
-
Service Manager
5 days ago
Tustin, CA, United States Irvine Company Full timePosition Summary: The Service Manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required. Key...
-
Service Manager
4 days ago
Tustin, CA, United States Irvine Company Full timePosition Summary: The Service Manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required. Key...
