Client Connectivity Solutions Consultant

Client Connectivity Solutions Consultant (Servicing)Join to apply for the Client Connectivity Solutions Consultant (Servicing) role at U.S. BankAt U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.Job DescriptionThe Client Connectivity Solutions Consultant is responsible for maintaining our client’s connections throughout the life of their integration with U.S. Bank for optimal performance. Clients may choose to interact with their data via Application Programming Interface (API) or file-based transmission and our Client Connectivity center of excellence is here to facilitate along the way. Our Client Connectivity Solutions Consultant assists clients as their connections require modification and orchestrates client migrations to new services. From managing technical inquiries to orchestrating in-depth testing, we’re looking for someone with a background in collaboration across business and technical teams to contribute to the success of our clients’ onboarding.ESSENTIAL FUNCTIONSOversee the client onboarding journey, ensuring that our business clients can easily identify the preferred solution and integrate their application seamlessly with U.S. Bank.Be the subject matter expert with in-depth knowledge of our connectivity solutions and quickly facilitate client inquiries. Inquiries vary from access requests to technical assistance for our connectivity solutions.Serve as a single point of contact to orchestrate the activities required for clients to quickly launch their application. Guide clients through the process and track their progress to fully validate readiness to launch their application. Review and document the client’s use case to build a repository of knowledge that will improve our ability to understand the client’s application and connectivity with U.S. Bank.Analyze design and make recommendations to promote best practices and efficiency. Coordinate with internal teams and vendors to fulfill our client’s inquiries, promoting multi-departmental collaboration between business and technical teams across the enterprise.Ideal candidates can also assist with the configuration of Apigee and Sterling File Gateway for prompt client onboarding. Draft documentation to improve operational processes including preparation for onboarding to new product offerings and handoff to production assistance teams after launch.Ensure readiness by creating workflows, procedures, and training materials for use by both internal teams and clients. Collect client feedback, provide insights to stakeholders, and find opportunities for continual improvement.Basic QualificationsBachelor's degree, or equivalent work experienceTypically, four or more years of related experiencePreferred Skills/ExperienceExpert experience supporting or configuring API solution including ability to configure & troubleshoot complex configurations.Experience consulting with clients to resolve issues on demand during live troubleshooting sessionsHands‑on experience with Postman and Insomnia, along with a solid understanding of Apigee Management.Expert experience supporting or configuring at least one connectivity solution including ability to configure & troubleshoot complex configurations.Experience consulting with clients and internal stakeholders to resolve issues on demand during live troubleshooting sessionsPositive, team‑oriented attitude. Strong verbal and written communication skills.High attention to detail, information design, and visual presentation & strong organizational skills.Strong influencing and partnership / collaboration skills to drive cross‑functional teams.Ability to manage multiple highly visible and complex tasks/projects and deadlines simultaneously with limited supervision.Ability to quickly learn new skills and processes while also being adaptable to changing requirements.Experience working in a client‑facing role overseeing technical solutionsProficient computer navigation skills using a variety of software packages including Microsoft Office applications (Jira, Confluence, PowerPoint, SharePoint and ServiceNow experience is a plus). Experience using Microsoft Office applications is required.Location expectationsThis role requires working from a U.S. Bank location three (3) or more days per week.BenefitsHealthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawEqual Opportunity EmployerU.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.Posting may be closed earlier due to high volume of applicants.Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.Seniority levelMid‑Senior levelEmployment typeFull‑timeJob functionConsulting, Information Technology, and SalesIndustriesBanking #J-18808-Ljbffr