IT Product Specialist

1 month ago

york, United States Pengate Handling Systems, Inc. Full time

We are searching for an IT Product Specialist to join our York, PA team who would be responsible for working in conjunction with business departments to improve efficiency through the utilization and optimization of our software portfolio. The Product Specialist will possess a deep understanding of their product’s features, benefits, and applications. Additionally, they must be an effective communicator who can shape product development/enhancements and address technical questions. The preferred office to commute to would be our York, PA Branch, if you are comfortable with that commute, that is a plus



About the Role - Duties/Responsibilities:

  • Developing in-depth knowledge of company products to serve as the go-to expert for both business departments and IT teams.
  • Have or attain competency in the following applications: Concur, Vsimple, SharePoint, ServiceMax, Salesforce, Irium, Viva Engage, Purview, MS-Teams, Jira
  • Monitoring and reporting on product performance, usage, and customer feedback to guide continuous improvement.
  • Identifying and analyzing market trends to recommend product enhancements or new product opportunities.
  • Providing technical support and troubleshooting assistance to customers experiencing product issues.
  • Managing cross-functional projects that involve the product, such as launches or updates, ensuring timely and successful execution.
  • Building and maintaining relationships with key leaders and power users to foster a network of product advocates.
  • Supporting internal marketing initiatives by providing product expertise and content for promotional materials.
  • Occasional travel to other locations/offices.
  • Travelling to other locations/offices for mergers and acquisitions for more extended periods to provide group training, possibly up to a couple of times per year.
  • Researching issues and providing answers to training-related questions.
  • Working with business departments to develop, write, and communicate new or updated processes and procedures.


Education and Experience

  • Education: Teaching and Curriculum development experience preferred
  • Industry experience: Familiarity with Material Handling Industry preferred



Required Skills

  • Excellent verbal and written communication skills
  • Neat, professional appearance
  • Attention to detail and accuracy in the creation of training materials.
  • Ability to create training materials in various formats.
  • Personable and friendly demeanor, exhibiting patience and understanding of all staff skill and ability levels to be trained.
  • Working knowledge of diverse types of software applications and a general understanding of the functions of all business departments and how they need and use applications to perform those functions.
  • Ability to adapt to the audience's needs to impart knowledge of the presented material.
  • Broad working knowledge of the Irium software application



What Are the Benefits of Working at Pengate?

  • Employer Paid Basic Health, Dental, and Vision Coverage Additional plans available
  • Competitive Pay
  • Monday through Friday schedule, with typical hours between 7am-4pm
  • Paid Parental Leave
  • Generous PTO and 10 Paid Company Holidays
  • Supportive Management with Career Growth Opportunities
  • And much more


Pengate is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. Any and all human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@pengate.com

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