Service Technician III

Service Technician III - HVAC role at Progress Residential Progress Residential is the largest provider of high-quality single-family rental homes in the United States, with more than 90,000 homes across growing markets. We empower our team members with innovative systems and technology to make the home rental process easy and enjoyable for residents. Employment is conditional on a satisfactory background and drug screen. Text ProgressJobs to 25000 and you can chat with our Recruiting AI Assistant Kate who can help you find jobs, apply for jobs and answer your questions. Position Summary The Service Technician III - HVAC is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician III - HVAC works on the Property Management team to inspect, troubleshoot and repair HVAC systems in Progress Residential single-family homes. Additional residential maintenance and repairs are required as needed. Essential Functions Ability to quickly assess the situation and determine the appropriate steps necessary to resolve service requests while providing outstanding customer service and being an ideal representative of Progress Residential. Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement and modifications of equipment or systems as needed or requested by customers, involving the following daily: Electrical, plumbing and HVAC systems; Appliances; Water irrigation systems; Stairs, gates, fences, patios, railings; Tile, carpet, and flooring; Roofing, gutters, fasteners; Interior/exterior lights and ceiling fans; Fireplaces and Gas fixtures; Shutters, doors, cabinets, windows, sliding glass doors and locks; Leaks; Drywall and Painting; Pool areas, tile, hot tub/spa, pool furniture; Other service areas as required. Diagnose and troubleshoot advanced issues and then repair or replace defective equipment, components, or wiring on HVAC equipment. Report all major repairs or replacements prior to any expenditure of funds. Must be aware of the property's condition and take immediate steps to correct any unsafe condition. Conduct all business in accordance with company policies and procedures and state and federal regulations (Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.). Ensure all workplace safety standards and practices are upheld. Complete service requests in a professional, timely manner. Maintain regular attendance and punctuality. All other duties assigned. Qualifications High school diploma or equivalent required Minimum of 5 years experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.) Technical College or Trade Program with HVAC Certification is preferred EPA Certification Required Minimum 5 years experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical Experience repairing all makes & models of residential appliances in customers homes preferred Ability to maintain, inspect, diagnose and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred Ability to install all makes & models of residential appliances preferred Required equipment - Employee must have their own basic tools required to perform ongoing service in residential environment. Maintain reliable transportation daily that can professionally and safely transport required materials necessary to perform job functions (ladders, hot water heaters, appliances, etc.) Must possess valid drivers license in the working state Available for on-call service, weekends and evenings as needed Previous experience in either the single-family or multi-family rental industry preferred Must possess ability to work under pressure, meet multiple deadlines Ability to interact with residents and vendors/contractors tactfully and professionally Strong organizational, communication and people skills Physical demands: regularly sitting and standing for several hours, climbing stairs, and lifting up to 50 pounds Knowledge of related laws and EPA and OSHA regulations Working knowledge of Microsoft Office and handheld devices (smartphone, iPad) Honest, ethical, maintains confidentiality What You Can Expect From Us Progress Residential offers competitive compensation and a comprehensive benefits package, including healthcare coverage for you and your family, parental leave, paid time off, 401k match, and holidays. We provide training, growth opportunities, and a focus on progress. Competitive compensation, including a performance-based bonus Generous benefits package Closing Statement This summary is not an all-inclusive description of job duties. Other duties may be assigned by the supervisor as needed. Progress Residential is an Equal Opportunity employer, m/f/d/v. #J-18808-Ljbffr