Program Director

At MTM, we are not just colleagues; we are collaborators on a shared mission: communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you

What will your job look like?

The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services. The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.

These positions are contingent on the award of contract.

Location: Virginia

What you'll do:

1. Provide leadership and management of direct and non-direct reports
2. Ensure business outcomes and contract goals are defined and met
3. Gain knowledge of and understand all aspects of the Client and the contract
4. Maintain, understand and effectively communicate Client expectations
5. Educate the Client on MTM procedures
6. Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM
7. Track and maintain department budget in order to meet established financial goals
8. Conduct quarterly Town Hall meetings with all levels of staff
9. Monitor Client Satisfaction beyond statistical data
10. Be available as Client's key contact for any issues relating to the program
11. Maintain a strong working relationship with key Client personnel
12. Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education
13. Regularly hold and document satisfaction meetings with the Client
14. Identify and manage stakeholders' expectations during all phases of the contract
15. Ensure regular interaction with internal departments
16. Continuously plan for growth and issue resolution
17. Keep abreast of changes to NET program rules, regulations, and policies
18. Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
19. Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
20. Provide development and career guidance to local staff
21. Work across all departments to ensure the cost of transportation service delivery is within the budget
22. Conduct and process disciplinary actions and terminations as needed

What you'll need:

Experience, Education & Certifications:

1. High School Diploma or G.E.D.
2. At least 5 years of experience managing or providing key leadership support for medium-sized, profitable operations teams in a multimillion contract ($30 - $55 million plus) environment (7 years preferred)
3. Experience with contract implementation
4. Experience establishing and managing all aspects of performance management
5. Experience managing complex contracts with SLA's and government compliance
6. Experience managing a large team of both direct and indirect reports
7. Experience managing employees at all levels of the organization
8. Must possess a valid driver's license

Skills:

1. Strong leadership, mentoring & coaching skills
2. Strong conflict management skills
3. Strong persuasion and negotiation skills
4. Strong decision-making skills involving complex data
5. Strong and effective communication skills
6. Strong business and financial acumen
7. Strong analytical and strategic planning skills
8. Ability to build and manage a strong team
9. Ability to understand and communicate Company vision
10. Ability to establish and maintain operational structure
11. Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
12. Ability to maintain a high level of confidentiality
13. Excellent interpersonal skills and the ability to work with a variety of people and job positions
14. Excellent organizational skills with the ability to manage multiple concurrent projects
15. Excellent problem-solving skills with the ability to anticipate and resolve problems
16. Knowledge of managed care, quality improvement, contracting
17. High cognitive skills
18. Proficient in Microsoft Office Suite

Even better if you have...

1. Certified Project Management Professional or Associate Certification desired (PMI) preferred
2. Bachelor's Degree, preferred
3. Experience with Lean processes; Six Sigma Certification preferred
4. Experience working with Medicaid and/or State programs preferred

What's in it for you:

1. Health and Life Insurance Plans
2. Dental and Vision Plans
3. 401(k) with a company match
4. Paid Time Off and Holiday Pay
5. Maternity/Paternity Leave
6. Casual Dress Environment
7. Tuition Reimbursement
8. MTM Perks Discount Program
9. Leadership Mentoring Opportunities

Salary Min: $76,960

Salary Max: $115,440

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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