Service Advisor

4 weeks ago

Miami, United States Kendall Hyundai Full time

JOB-SPECIFIC EXPECTATIONS

Determine costs and completion date. Communicate expected repair time to customer.

Analyze progress to maximize efficiency and maintain high quality of repairs.

Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.

Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.

Diagnose problems correctly and accurately describe those problems on the repair order.

Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.

Be available to aid technicians as appropriate if they have having trouble completing service work.

Produce accurate estimates for wreck and internal repairs.

Provide cashier transactions when needed.

Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.

Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.

Start and finalize repair orders for warranty, customer paid, and internal repair.

Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.

Be polite and friendly and greet customers promptly.

Conduct telephone transactions courteously, and quickly.

Provide excellent customer service for all customers whether external and internal.

Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.

Notify customers promptly regarding any delays, changes, or additional work that is required.

When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.

Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

PHYSICAL REQUIREMENTS SURROUNDINGS

spend time indoors in air-conditioned areas.

SITTING

on a regular basis

STANDING

on a regular basis

WALKING

on a regular basis

BENDING, TWISTING AND/OR STOOPING

on a regular basis

KNEELING AND/OR SQUATTING

on a regular basis

LIFTING

over 50 lbs

infrequently

REACHING AND/OR LIFTING OVERHEAD

on a regular basis

CLIMBING

stairs

REPETITIVE HAND/FINGER MOVEMENT

on a regular basis

GRASPING/GRABBING WITH HANDS

on a regular basis

PUSHING AND PULLING

on a regular basis

EXPECTATIONS GENERAL EXPECTATIONS

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

  • Service Advisor

    1 week ago

    Miami, United States AutoNation Full time

    AutoNation Ford Miami At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your...

  • Automotive Service Advisor

    6 days ago

    Miami, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job DescriptionJob DescriptionAtlantic Coast Enterprises in Miami Shores, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented?...

  • Automotive Service Advisor

    3 weeks ago

    Miami, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job DescriptionJob DescriptionAtlantic Coast Enterprises in Miami Shores, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented?...

  • Automotive Service Advisor

    3 weeks ago

    Miami, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job DescriptionJob DescriptionAtlantic Coast Enterprises in Miami, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented? Would...

  • Automotive Service Advisor

    3 weeks ago

    Miami, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job DescriptionJob DescriptionAtlantic Coast Enterprises in Miami, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented? Would...

  • Automotive Service Advisor

    3 weeks ago

    Miami, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job DescriptionJob DescriptionAtlantic Coast Enterprises in Miami, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented? Would...

  • Automotive Service Advisor

    7 days ago

    Miami, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Job DescriptionJob DescriptionAtlantic Coast Enterprises in Miami, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented? Would...

  • Service Advisor

    3 days ago

    Miami, United States Lexus of Kendall and West Kendall Full time

    **Who We Are**: Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on every customer's expectation, one customer at a time! **What...

  • Retail Service Advisor

    2 weeks ago

    Miami, United States Office Depot Full time

    **Overview** At Office Depot Inc., the Services Advisor is a part-time role, providing “total solutions” to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print...

  • Service Advisor

    3 weeks ago

    Miami, United States Bean Automotive Group Full time

    Job DetailsJob LocationKendall Toyota - Miami, FLDescriptionWho We Are:Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on every...

  • Service Advisor

    3 weeks ago

    Miami, United States Bean Automotive Group Full time

    Job DetailsJob LocationLexus of Kendall - Miami, FLDescriptionWho We Are:Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on...

  • Service Advisor

    3 weeks ago

    Miami, United States Bean Automotive Group Full time

    Job DetailsJob Location West Kendall Toyota - Miami, FL DescriptionWho We Are: Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver...

  • Service Advisor

    3 weeks ago

    Miami, United States Bean Automotive Group Full time

    Job DetailsJob LocationWest Kendall Toyota - Miami, FLDescriptionWho We Are:Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on...

  • Service Advisor

    1 week ago

    Miami, United States Bean Automotive Group Full time

    Job DetailsJob Location West Kendall Toyota - Miami, FL DescriptionWho We Are: Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver...

  • Service Advisor

    1 week ago

    Miami, United States Bean Automotive Group Full time

    Job DetailsJob LocationKendall Toyota - Miami, FLDescriptionWho We Are:Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on every...

  • Service Advisor

    1 week ago

    Miami, United States Bean Automotive Group Full time

    Job DetailsJob LocationLexus of Kendall - Miami, FLDescriptionWho We Are:Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on...

  • Service Advisor

    1 week ago

    Miami, United States Bean Automotive Group Full time

    Job DetailsJob LocationWest Kendall Toyota - Miami, FLDescriptionWho We Are:Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on...

  • Audi Service Advisor

    5 days ago

    Miami, United States Lamborghini South Dade & Audi Miami South Full time

    At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we are able to provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with...

  • Lamborghini Service Advisor

    5 days ago

    Miami, United States Lamborghini South Dade & Audi Miami South Full time

    At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we are able to provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with...

  • Automotive Service Advisor

    2 weeks ago

    Miami Shores, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    Atlantic Coast Enterprises in Miami Shores, FL is seeking to hire a full-time Automotive Service Advisor who is passionate about the auto industry and motivated to ensure positive customer experiences. Does spending your day around cars sound like fun? Are you a customer service rockstar? Are you sales savvy and goal-oriented? Would you like to join a...