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Creative Retail Team Associate

1 month ago

New Port Richey, Florida, United States Michaels Stores Full time

At Michaels, we believe in the importance of delivering an exceptional customer experience. As a Creative Retail Team Member, you will play a vital role in helping our customers find what they're looking for and ensuring they receive a fast and friendly checkout experience. You will also be responsible for maintaining store recovery standards to deliver our Brand Promises.

  • Assist customers with product inquiries and provide solutions to meet their needs
  • Provide excellent customer service, including executing cash handling to standards
  • Educate customers on our Rewards program and Private Label Credit Cards, and complete enrollments
  • Engage customers on the benefits of our products and services
  • Participate in truck unload, stocking, and planogram processes
  • Responsible for completing merchandise recovery and maintenance, including merchandise return and go back process
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
  • Interact with colleagues in an accepting and respectful manner, promoting a positive work environment