Service Technician I

2 weeks ago

Smyrna, United States Brinks Home Full time
Job DescriptionDescription

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.

We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

Offering a $5,000 sign-on bonus for a level 3 Technician and $2,500 for a level 1 or 2 Technician.

Position Overview:

We are currently seeking a determined Commercial Alarm Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.

Performs service, installation, and/or inspection of systems, working independently and with team members. Seeks and accepts guidance from senior personnel, while also providing guidance and support to those less senior. Assists the ISM as necessary.

Key Responsibilities:

  • Perform installation and service of low voltage systems in accordance with Brinks Home minimum installation standards, the National Electric Code, manufacturer’s instructions, and Brinks Home Safety Policy
  • Facilitate the service of common systems in your area through effective communication, leadership, and organization
  • Service and repair common systems in your area. Assist more senior personnel in the service of complex systems
  • Provide training and support to less senior technicians
  • Responsible for customer on-boarding
  • Operate job related mechanical equipment (bucket truck, scissor lift, trencher, etc.
  • Communicate work in progress according to currently accepted procedure
  • Understand and complete all UL, FM, and Mercantile paperwork, as required

Requirements:

  • A willingness to learn in an ever-changing industry.
  • Basic knowledge of low voltage electronic systems.
  • Ability to work in a high stress environment and able to work under pressure in order to meet strict deadlines.
  • Knowledge of Access, Fire, Intrusion, and VST.
  • Basic knowledge and understanding of IT and network infrastructure.
  • Experience with hand tools and various power tools.
  • Basic computer skills (Microsoft Word, Excel and Outlook).
  • An understanding of drawings, blueprints, plans, and job specifications
  • Able to work well with individuals at all levels of the organization, as well as customers.
  • Able to work independently, with little or no supervision while still providing a team-oriented attitude.
  • Maintain proper dress code and appearance.
  • Possess a valid driver’s license.
  • Willing to travel.
  • Be able to pass an extensive background check and drug screening process.
  • Able to obtain NICET I Certification.

Benefits:

  • Brinks Home recognizes the value of benefits for you and your family, so we offer a comprehensive and competitive benefits program:
    • Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education
  • To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.

Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#equalopportunityemployer #veteranfriendly

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