Cleve Hostess

3 weeks ago

Miami Beach, United States Clevelander Ocean LP Full time
Summary:

The Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. This person also greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest's names into the system, shows guests to their table and bids guests farewell as they exit the property.

Duties and Responsibilities:
  • Presents a warm, welcoming and outgoing first impression to guests entering and/or passing by the property entrances
  • Delivers an enthusiastic and professional greeting to guests upon arrival to dining areas, and adds them to the wait list when necessary
  • Provides guests with menus and answers any initial questions
  • Seats guests at tables and bars
  • Assigns guests to tables in the venues they prefer, while keeping table rotation in mind so that servers receive a manageable number of tables and a fair opportunity to interact and engage in the sales process
  • Engages with guests to ensure happiness with the food and beverage services they receive
  • Consistently delivers exceptional service to guests while entertaining in a professional manner in accordance with the Company's brand expectations
  • Builds relationships with guests that add value to the guest experience
  • Is knowledgeable and helpful about the local area, the hotel and the hotel services, bar and restaurant services
  • Responds to complaints and seeks resolution, involves management in all guest related issues or concerns
  • Supports and assists team members in all positions
  • Participates in in-house modeling programs, guest events, and performs model/presenter tasks at Clevelander events
  • Maintains weight and appearance levels consistent with that at time of hire
  • Models Clevelander apparel and accessories while greeting guests, and maintains an appearance consistent with the Company's brand expectations
  • Serves as a Brand Ambassador for Clevelander, using finesse and good judgment
  • Maintains and ensures compliance of all policies and procedures at all time
Other Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
  • Documents maintenance issues
  • Attends required meetings
  • Maintains a clean and orderly work area
  • Properly documents all transactions
  • May need to assist with clearing, cleaning and resetting tables
  • Additional duties as necessary and assigned
Minimum Qualifications:
  • At least 18 years of age; High school diploma preferred

  • Cleve Hostess

    1 month ago

    Miami Beach, United States Clevelander Ocean LP Full time

    Summary: The Hostess presents a positive first impression of the establishment's friendliness, excellent service and high standards. This person also greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest's names into the system, shows guests to their table and bids guests farewell as they exit the property. ...