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Cookies Operations Supervisor

1 month ago

Dallas, Texas, United States Insomnia Cookies Full time

About Us
Founded in a college dorm room, Insomnia Cookies has become a cult brand known for its innovative bakery + delivery concept. Our rapidly growing company is seeking a hospitality-focused individual to join our team as a Store Operations Manager. This role offers great training & mentorship, professional growth/quick advancement opportunities, and achievable sales success.

Key Responsibilities:
* Hire, coach, and develop a diverse part-time hourly staff, including Shift Leaders, Cookie Crew, and Delivery Drivers
* Lead service components, ensuring stellar food quality, engaging customer service, employee friendliness, and store cleanliness
* Establish a strong culture of excellence, prioritizing cookie quality, customer service, and sales performance while supporting personal growth and opportunity for all team members
* Manage and audit inventory to maintain proper controls
* Create and execute fun, local marketing drops, and drive in-store recognition programs/contests

Requirements:
* 3+ years of management/leadership experience in a restaurant or retail establishment
* Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs-Sun)
* Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
* An innate sense of true hospitality and ability to deliver exceptional customer service to all guests
* Solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams, and prior experience hiring employees using an Applicant Tracking System

What We Offer:
* Competitive salary + monthly bonus compensation package
* $50.00 per month cellphone data plan stipend
* Enrollment in our Cookie Jar deferred compensation program
* Excellent comprehensive benefits coverage, including medical, dental, vision, and pet insurance plans
* 401K with contribution match
* 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
* Enrollment in our Cookie College learning/training platform
* Free cookies, awesome swag, and more