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Host

4 months ago

Tulsa, United States Justin Thompson Restaurant Group Full time

Isla's Southern Kitchen, the newest JTR Group concept, opening soon

JTR Mission Statement:

Our mission is to serve to the delight of our guests, staff, and community. We serve and delight by consistently providing exceptional cuisine, extraordinary service, and exceeding the expectations of our patrons and supporters.

Summary of Position:

As a Host, you are the first and last impression guests have of JTR Group. Hosts greet guests at the front door and seat them in the dining room. Hosts must be able to take accurate and complete information from guests in person and over the phone while handling multiple tasks simultaneously. Phone etiquette and general friendliness are required, as well as a genuine enjoyment of interacting with people.

Duties & Responsibilities:

Follow all JTR Group policies and procedures

Greet guests quickly and with a smile, noting guests’ names

Engage guests about who we are and what we offer

Provide guests with information regarding food and beverages

Take down reservation information and operate table management software quickly, accurately, and efficiently

Answer the phone promptly with a friendly demeanor

Communicate vital information regarding reservations and requests to Management

Track and manage the workload of Servers on the dining room floor, ensuring appropriate pacing and covers

Maintain restrooms and dining room cleanliness during the course of service

Notify Management when supplies are low

Help buss dirty tables and reset them for incoming reservations

Respond to guest complaints with tact and poise, communicate issues with the Manager on Duty

All other tasks/duties assigned

Qualifications:

Be 16 years of age or older

Be able to communicate respectfully and honestly with others, including all staff

Have knowledge of service, food, and beverage with at least 1 year of experience in front of house operations (or 1 year of customer service experience)

Be able to do basic math calculations

Have the ability to work in a standing position for long periods of time, up to 5 hours

Personality Considerations:

Focus on service, quality, and hospitality

Great guest and employee relations

Demonstrated creativity and forward-thinking

Self-motivated

Confident

Team-oriented

Ambition to grow within the company

Desire for continued education and growth

Kind

Honest

Trustworthy

Respectful

Final Considerations:

We are looking for Hosts who embrace our belief that we strive to meet and exceed the expectations of our mission daily. We are committed to providing the best possible service, food, and beverages for our guests to their absolute delight. In addition, our responsibility is to provide a safe and profitable work environment for our employees to excel and prosper. We are looking for someone who truly cares about people, their happiness and success, the well-being of others around them, and the community.