Emergency Medical Dispatch

2 weeks ago Be among the first 25 applicantsEvaluate a patient's condition on the telephone and prioritize the call using industry standard protocolsFollow professional radio communications techniquesCommunicate with the general public via telephone in a professional and courteous mannerWillingness and ability to follow directionsConsistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the timeConsistently achieves alert times within 30 seconds of call received time, 90% of the timeDemonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failuresDemonstrates the ability to apply the System Status Plan (SSP) to daily operationsDemonstrates a working knowledge of the equipment necessary to operate and request service calls when appropriateMaintain quality improvement program goalsDemonstrates the ability to modify the SSP as needed for efficient operationsDemonstrates the ability to communicate effectively with residents, public officials, governmental entities, and political leaders when necessaryWrite routine reports and correspondence.Ability to direct resources during major/mass casualty incidentsComplies with all company policy, procedures, or practicesJob DetailsDescriptionMajor Duties and Responsibilities:Evaluate a patient's condition on the telephone and prioritize the call using industry standard protocolsFollow professional radio communications techniquesCommunicate with the general public via telephone in a professional and courteous mannerWillingness and ability to follow directionsConsistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the timeConsistently achieves alert times within 30 seconds of call received time, 90% of the timeDemonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failuresDemonstrates the ability to apply the System Status Plan (SSP) to daily operationsDemonstrates a working knowledge of the equipment necessary to operate and request service calls when appropriateMaintain quality improvement program goalsDemonstrates the ability to modify the SSP as needed for efficient operationsDemonstrates the ability to communicate effectively with residents, public officials, governmental entities, and political leaders when necessaryWrite routine reports and correspondence.Ability to direct resources during major/mass casualty incidentsComplies with all company policy, procedures, or practicesQualificationsRequires the ability to take charge and direct personnel during stressful situations.Strong ability to communicate effectively both verbally and in writing and to speak effectively on the telephone, radio and to Team Members of the organization.Strong problem solving skills with ability to shift prioritiesKey 30 words per minuteThe ability to communicate effectively with Team Members, as well as government officials daily.The ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocol and procedure manuals.Education And ExperienceHigh School diploma or equivalentMust be 18 years of ageCurrent EMR, EMT, or Paramedic certification requiredPreferred - minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agencyMust be able to meet the requirements of EMT-Basic/Advanced or Paramedic job description depending on current certification level as recognized by EMSAPhysical DemandsMust be able to withstand considerable sitting, up to 12 hours daily, and work a variety of shift hours while performing the duties of the job. Frequently uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. Occasionally lift and/or move up to 10 (ten) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent hearing and talking to interpret job functions.Work EnvironmentWhile performing the duties of this job, the SSC works inside an air-controlled environment. The noise level in the work environment is usually moderate. Minimal exposure to fumes or grease or hazardous conditions.Mental/EmotionalThe ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Carry out instructions while working independently. Frequently encounters stress due to responding to emergency calls.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitals and Health CareReferrals increase your chances of interviewing at EMSA- Emergency Medical Services Authority by 2xClinical and Compliance Operation Assistant (Corporate- Tulsa, OK)Automotive Title and Registration AdministratorWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr