Senior Retail Sales Associate

Job Title Senior Retail Sales Associate - Guest Experience Specialist Job Overview As a Senior Retail Sales Associate - Guest Experience Specialist at Bob's Discount Furniture, you'll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you'll lead by example on the showroom floor-driving sales, ensuring customer satisfaction, and mentoring peers. You'll embody The Bob's Way while delivering a consistent, personalized, and service-centric experience every step of the way. This is a full-time, in-store position requiring availability on evenings, weekends, and holidays. What You'll Bring to Bob's At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by sales expertise, interpersonal excellence, leadership capability, and a deep commitment to customer satisfaction. If you're an inspiring and motivated team player who's passionate about helping others create beautiful spaces, you'll thrive in this role. Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise Customer relationship building and needs-based selling Team collaboration and peer leadership Goal setting and self-motivation Sales performance and product presentation Conflict resolution and service recovery Communication, listening, and problem-solving Brand promotion and guest engagement Retail showroom readiness and floor execution Preferred Competencies & Skills Commission-based sales experience Previous customer service or retail background Experience coaching or mentoring peers Familiarity with service warranties and financing tools Who We Are At Bob's, we have fun, we love what we do, and we're growing fast As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement. Benefits & Perks National Medical, Dental, and Vision Insurance Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary-and your Birthday 401(k) Profit Sharing Plan with a generous company match Employer-paid Life Insurance and optional add-ons Pet Insurance and Financial Wellness Support Tuition Reimbursement and Scholarships for team members and dependents Career development through Bob's Blueprint and Workday Learning Employee Discount from Day 1 and Hays Perks merchant savings Our Culture & Core Values At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We're not just a workplace; we're a team that supports and celebrates each other Minimum Qualifications Demonstrated ability to deliver exceptional customer service Proven ability to drive sales and achieve goals in a retail environment Strong team orientation and problem-solving mindset Must be at least 18 years old to be considered for employment Physical Demand Must be able to sit, walk, stand, bend, kneel, and lift up to 25 lbs. unassisted Ability to move objects up to 50 lbs. with or without reasonable accommodation Regular movement throughout the store and continuous standing or sitting to perform job functions Diversity is a Core Value at Bob's At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.Bottom of Form It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.