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Host
2 months ago
Job Title: Host
FLSA Status (US): Hourly
Direct Oversight: Restaurant Operations
Reports To: General Manager
Job Summary:
Our Host team members are the first representation of JINYA brand. Our Host expectations are to showcase our friendly and approachable atmosphere through continuous smiles, cheerful, energetic and engaging disposition, and always exude positivity and professionalism. Host team members support the front of house team, including servers, food runners and management, with direct or indirect guests needs and ensuring an amazing dining experience.
Primary Responsibilities:
Greet guests as they arrive, ensuring proper seating arrangements and reservations check-in or providing a proper wait-list time, if necessary. Engage with guests to ensure a great dining experience
Embrace the JINYA culture and participate in collective proper company greeting, such as “Irasshai” and “Arigato”
Provide guests with menus, answering any initial questions and assisting guests with any special accommodations
Communicate clearly and concisely in a positive and professional manner with guests and team members, both front and back of the house operations. Answer phone calls, take reservations and assign guests to proper tables while maintaining consistent server rotation
Ensure cleanliness of Host station, including front door or any area visible to guests upon arrival
Support front of house team operations, such as refilling beverages, organizing table arrangements, table maintenance, polishing pates or glasses, resetting tables or other necessary items as requested or needed
Respond to minor guest complaints, and alerting management of any major or critical guests or service concerns
Know restaurant information, such as hours of operations, menu, allergies, table numbers, payment options and any relevant information to the operations of the restaurant
Promote and executes JINYA’s core values of Teamwork, Hospitality, Authenticity, Creativity and Integrity
Complete projects and/or tasks as requested or required by manager(s) or supervisor(s)
REQUIRED COMPETENCIES:
Restaurant experience is a plus
Outstanding and professional verbal and written skills; with strong ability to multi-task.
Positive attitude and ability to work well under pressure
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence
Willing to follow instructions and ask questions for clarification, if needed
Understand or experience in operating POS system or Host System (OpenTable or similar)
Ability to lead by example, inspire and motivate team spirit and effectively present information in one-on-one setting and/or small group situations
Must be dependable and reliable. Self-motivated and self-initiated to ensure restaurant is clean and presentable to guests
Experience working in a multi-cultural environment
Ability and willingness to work flexible hours, including weekends and holidays
Able to work in a standing position for long periods of time. Able to safely lift and easily maneuver through restaurant with limited space
Required Education:
Be able to write and speak English
Must have appropriate city, state and federal certifications according to location of restaurant, including alcohol and food handling certificates
Work Environment:
This job operates in a fun yet professional restaurant environment. This role routinely moves inside and outside of the kitchen and operate tools such trays, glassware, places and other restaurant equipment. Hosts will occasionally ascend/descend ladder to reach overhead items, if needed. Hosts will frequently communicate with staff, guests and other team members; must be able to exchange accurate and factual information in all cases. Host should be able to detect fires, spills and other safety-related issues and immediately notify management.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by our team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk and hear. The team member is required to frequently stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Team member must be able to distinguish between sweet, savory and other food flavors. Team member will work indoor and outdoor environment, which might be hot, humid and wet. Be able to reach, bend, and frequently lift/move up to 50 pounds. Be able to work in a standing position for long periods of time.
Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
