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Food Service Kitchen Supervisor

4 weeks ago

Houston, United States SSA Group Full time
Job DescriptionJob Description

Responsibilities

  • Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
  • Ensure restaurant is adequately prepped and staffed (BOH) for daily operation.
  • Oversight of location kitchen duties ensuring quickservice, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.
  • Oversight of safety logs including food temperatures, rotation and waste.
  • Ensures proper uniform, hygiene, handwashing and glove use with staff.
  • Responsible for supporting SSAfety training with knife handling skills, ensuring all direct reports display proper use of knife and slicers.
  • Creates daily prep and items lists, delegating to employees as necessary.
  • Actively helps to support operation and fill holes as necessary to ensure smooth service.
  • Maintains a checklist of routine or daily cleaning tasks and ongoing projects or menu planning.
  • Assigns associates to duties, coaching through projects daily tasks and guest interaction.
  • Actively and efficiently responds to guest and client feedback, with report to the operations manager to ensure that any potential complaints are mitigate against further occurrence.
  • Oversees personnel duties, including but not limited to:
    • Training new employees and issuing performance reviews.
    • Actively managing and issuing progressive documentation to coach and counsel the employee on performance with oversight from operations manager.
    • Reports employee attendance and any hour discrepancies to the payroll department. Oversees break and rest break management for BOH employees.
    • Inspects equipment and performs routine maintenance and cleaning as necessary.
    • Assists team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
  • Communicates up to the Executive Chef and Food Service Operations Manager in regard to any issues seen with daily service or quality.
  • Works directly with restaurant supervisor(s) to ensure respective locations are operating to standard.
  • Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
  • Perform other tasks as deemed necessary.
  • Maintain a clean, safe and organized work environment.
  • Uphold and demonstrate a complete understanding of company policies and procedures.
Company DescriptionWe’re celebrating 50 years of supporting zoos, museums, and other cultural attractions with unforgettable guest services, revenue generative support, and friendship. In 2020 Service Systems Associates became SSA Group, speaking to the collection of companies that allows us to bring innovation and what’s next in guest experience to our partners.Company DescriptionWe’re celebrating 50 years of supporting zoos, museums, and other cultural attractions with unforgettable guest services, revenue generative support, and friendship. In 2020 Service Systems Associates became SSA Group, speaking to the collection of companies that allows us to bring innovation and what’s next in guest experience to our partners.