Junior Support Technician

2 weeks ago

lake oswego, United States Delap LLP Full time

Delap, one of Oregon's largest locally owned accounting and financial services firms, delivers innovative and proactive financial solutions to businesses, business owners, and wealthy individuals. Delap provides a full range of services including Business Advisory, Assurance, Tax, IT Assurance, Wealth Advisory, Cybersecurity, Managed IT Services, and Client Recruiting across all industries to help clients meet their strategic goals and business needs.



We are proud to have been named by both Oregon Business Magazine & the Oregonian as a top workplace for multiple years, including being voted the #1 medium-sized company by the Oregonian (100-500 employees). We have also been named the #6 Most Admired Company in Oregon and one of the Healthiest Employers in Oregon by the Portland Business Journal.



Our proactive approach, client-centric mindset, and team spirit proves our commitment to investing in the success of others – our clients, our employees, and our community.



The Junior Support Technician is responsible for quickly and accurately diagnosing technology and application issues and delivering fixes to our clients in a timely manner. This is an important technology role that is perfect for tech-savvy individuals who enjoy social interaction and detailed troubleshooting.



Delap Core Values:

  • Engagement – Bring energy, excitement, and positivity to the job. Commit to the highest levels of quality and client service. Be willing to go above and beyond.
  • Teamwork – Take time to teach, encourage, and support others. Effectively communicate and actively collaborate. Focus on team success.
  • Adaptability – Seek opportunities to learn and continually improve. Request feedback and use it to grow. Adjust to challenges to necessary changes with flexibility.



Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Set up new computers, phone, and account information.
  • Update, track and maintain equipment inventory.
  • Assist in testing and deployment of new applications and systems.
  • Assist in upgrading and maintaining desktop and server systems.
  • Phone and in-person contact with firm personnel to support technology and end-user support needs.
  • Perform diagnostics and deliver requested and recommended repairs in a timely fashion.
  • Assist personnel with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment, and software.
  • Troubleshoot and resolve basic hardware and software issues, including password resets and user account creation.
  • Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Support remote and traveling personnel with PC, laptop, and connectivity issues.
  • Accurately record, update, and document requests using the IT ticketing system, and any other duties as assigned.



Requirements and Qualifications:

  • High school diploma or equivalent required.
  • Strong ability to prioritize and multi-task.
  • Ability to work a flexible schedule to meet the firm's technology support needs.
  • Computer literate and proficient using Microsoft applications.
  • Excellent communication and interpersonal skills.
  • 6+ months experience diagnosing, troubleshooting, or remediating technology and application issues (preferred).
  • A+ or other Technical Support or Desktop certification (preferred).
  • Understanding, knowledge, and expertise with O365 services (preferred).
  • Understanding, knowledge, and expertise with Office 2016 and 2019 installations and activations (preferred).
  • Proven Hardware and Software installation experience for workstations, laptops, and servers (preferred).
  • Knowledge of Active Directory Domain Services and ability to administer users and computers (preferred).



Benefits & Compensation:

· The firm offers a competitive compensation and benefit package that includes four weeks of PTO and a phenomenal 401(k)/Profit Sharing Plan. The target compensation for this role includes an hourly range of $19 to $23.

· Collaborative work environment in a virtual environment. Flexible schedule.

· Positive emphasis on health & wellness.

· Professional Development – we have an established Coaching program, leadership training to assist employees in finding and cultivating their passion at Delap.



Supervisory Responsibility:

This position has no supervisory responsibilities.



Physical Demands & Office Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· While performing the duties of this job, the employee is regularly required to talk and hear.

· The employee is frequently required to stand; walk; use hands and/or fingers to handle/feel; and reach with hands and arms.

· This position requires the ability to occasionally lift office products and supplies, up to 40 pounds.

· This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, scanners, phones, photocopiers, filing cabinets, and fax machines.



Position Type/Hours of Work:

This is a full-time position, and hours of work and days are Monday through Friday, 8:00am to 5:00pm.



EEO Statement:

Delap LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.



Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.


All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently.


Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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