Customer Service Representative

2 days ago

Presque Isle, United States MMG Insurance Full time
This is a great opportunity to start a career with a company that makes a difference in people's lives. MMG prides itself on exceptional customer service, a friendly and flexible work environment, and professional employee development. We offer a competitive benefits package with a strong 401k, industry education, and degree completion assistance. Our Customer Service Representatives serve as the Company's first point of contact for customers. They provide customer service and telephone assistance with payments, billing, policy and claims information; technical support and various other general inquiries. This position is located in our Presque Isle, ME office and will be required to work from the office a minimum of 3 days per week.

MMG INSURANCE COMPANY

Job Description

Job Title:Customer Service Representative

Department:Customer Service Department

Reports To:Manager

SUMMARY

Serves as the Company's first point of contact for customers.Provides customer service and telephone assistance with payments, billing, policy and claims information; technical support and various other general inquiries. Performs various data entry assignments to support the production and servicing of insurance policies. Sets-up all reported First Notices of Loss.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Talks with insurance agents, policyholders, claimants and representatives of financial institutions (aka "customers") via the telephone. Answers questions, receives requests for policy changes, and keys into the computer system.
  • Provides accurate billing and/or cancellation information to customers, and other entities, as needed.
  • Provides claims status information and sets-up all reported First Notices of Loss.
  • Documents calls from customers using an Imaged "Underwriting Note" to the policy for recordkeeping and purposes of verification
  • Processes customer credit card payments received via the telephone.
  • Applies average product knowledge including, but not limited to, Company underwriting guidelines and policy forms, Insurance Services Office's manuals and forms as well as knowledge of and familiarity with rating processes for all Company product offerings.
  • Maintains above average working knowledge of all of the Company's computerized customer service platforms (i.e., Imaging, Verify.NET, Agency Management System, Policy System, Billing System, Agency and Insured Portals, and all other systems that may be required to perform job duties).
  • Provides basic technical support to customer and agents utilizing MMG's on-line services (MyMMG and MaineGate).
  • Provides e-mail responses to inquiries or feedback received from customers via MMG's public website and/or MyMMG registered policyholders.
  • Prepares insurance policies for the issuance of new, renewal and endorsed policies.
  • Applies average product knowledge to determine if the endorsement request or other transaction type requires referral to the underwriting, claims or accounting departments.
  • Keys new business and renewal policy information as well as endorsement changes to policies into the Company's computer system using a personal computer by keying alphabetical, numerical or symbolic data from source documents following formatted screen display.
  • Performs data entry for cancellations for non-payment of premium, cancellations for underwriting reasons and cancellations requested by insureds.
  • Processes Direct Notices of Cancellation (DNOC) and Direct Notices of Non-Renewal (DNNR).
  • Compares data entered with source documents and verifies accuracy of data entered on the policies as well as verifying the accounting records of policies endorsed. Concurrently, reviews accounts for any other changes to be processed.
  • Deletes incorrectly entered data and re-enters correct data.
  • Prepares quotes for agents and underwriters through the use of the Company's computer system.
  • Answers questions and informs agents and customers of billing amounts and due dates created by processing changes requested.
  • Verifies non-imaged policies for accuracy.
  • Identifies errors on imaged applications and endorsement requests and routes appropriately.
  • Serves as a department contact for IS and/or others in the company for system changes, product development and testing, as needed.
  • Disposes of obsolete files in accordance with established retirement schedule or legal requirements.
  • Develops and maintains Company/Agency relations through the delivery of friendly, courteous, prompt service.
  • Travels as required to perform the essential duties and responsibilities of the position and to fulfill educational requirements. (May include overnight stays.)
  • Other duties may be assigned.
OTHER SKILLS AND ABILITIES
  • Demonstrates above-average telephone skills.
  • Demonstrates above-average interpersonal, relationship skills.
  • Possesses above-average keyboarding skills, speed and accuracy.
  • Possesses the ability to accurately operate an adding machine/calculator.
  • Demonstrates flexibility by adapting to a rapidly changing environment.
  • Demonstrates the ability to multi-task effectively and efficiently.
  • Exhibits tendency to be detail-oriented.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Demonstrates the ability to consistently maintain a positive attitude.
  • Works cooperatively and productively with employees.

EDUCATION and/or EXPERIENCE

Associate's degree and 1-2 years related experience and/or training; or equivalent combination of education and experience.

  • Customer Service Representative

    2 weeks ago

    Presque Isle, Maine, United States MMG Insurance Full time

    Job Title: Customer Service RepresentativeThis is an exciting opportunity to join MMG Insurance as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our policyholders.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team. As...

  • Customer Service Representative

    1 week ago

    Presque Isle, Maine, United States MMG Insurance Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MMG Insurance. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues in a...

  • Customer Service Representative

    2 months ago

    Presque Isle, Maine, United States Rent-A-Center Full time

    {"title": "Customer Account Representative", "description": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Account Representative. In this role, you will be responsible for providing exceptional customer service, delivering products, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    1 week ago

    Presque Isle, Maine, United States On The Run Convenience Full time

    Key Responsibilities: Greet customers and provide a welcoming store environment. Operate the cash register and process transactions efficiently. Offer purchase suggestions and promote products to customers. Collaborate with the food program team to ensure seamless service. Maintain high standards of store appearance and provide fast and friendly service to...

  • Customer Service Representative

    5 days ago

    Presque Isle, Maine, United States On The Run Convenience Full time

    Customer Service Role at On The Run ConvenienceWe are seeking a skilled Customer Service Representative to join our team at On The Run Convenience. As a key member of our store team, you will be responsible for providing exceptional customer service, operating the register, and maintaining a clean and organized store environment.Key Responsibilities:Greet...

  • Customer Service Representative

    2 months ago

    Presque Isle, United States MMG Insurance Full time

    This is a great opportunity to start a career with a company that makes a difference in people's lives. MMG prides itself on exceptional customer service, a friendly and flexible work environment, and professional employee development. We offer a competitive benefits package with a strong 401k, industry education, and degree completion assistance. Our...

  • Customer Service Representative

    2 weeks ago

    Presque Isle, Maine, United States Domino's Pizza Full time

    Join Domino's Pizza TeamWe are looking for exceptional people who want to be part of the best pizza delivery company in the world. As a Customer Service Representative, you will be responsible for taking orders, providing excellent customer service, and ensuring that our customers receive their orders on time.Key Responsibilities:Take orders and respond to...

  • Customer Service Representative

    4 weeks ago

    Presque Isle, Maine, United States Domino's Pizza LLC Full time

    Job DescriptionDomino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, taking orders, and making pizzas to meet the high standards of our customers.Key Responsibilities:Take orders...

  • Retail Customer Service Representative

    4 weeks ago

    Presque Isle, Maine, United States On The Run Convenience Full time

    Customer Service Representative Job DescriptionAt On The Run Convenience, we're looking for a skilled Customer Service Representative to join our team. As a key member of our staff, you'll be responsible for providing exceptional customer service, operating the register, and maintaining a clean and welcoming store environment.Key Responsibilities:Greet and...

  • Customer Service Representative

    3 weeks ago

    Presque Isle, United States Dunkin' Full time

    Join Our Team as a Crew Member at Dunkin'!About Us:Dunkin' is a leading quick-service restaurant chain that serves a variety of hot and cold beverages, as well as a range of breakfast and lunch items.Job Summary:We are seeking a highly motivated and customer-focused Crew Member to join our team at Dunkin'!Responsibilities:Provide exceptional customer service...

  • Customer Service Associate

    2 weeks ago

    Presque Isle, Maine, United States Circle K Stores, Inc. Full time

    Store Overview: We are seeking a Customer Service Representative to join our team at Circle K Stores, Inc. Responsibilities: * Provide exceptional customer service to our customers * Maintain a clean and organized store environment * Work flexible shifts to meet the needs of the store Requirements: * Availability to work a variety of shifts * Ability to...

  • Medical Equipment Customer Service Representative

    2 days ago

    Presque Isle, United States Rotech Healthcare Full time

    About RotechRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...

  • Patient Service Representative

    3 weeks ago

    Presque Isle, Maine, United States Northern Light Health Full time

    Job Title: Patient Service RepresentativeWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Northern Light Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our healthcare services.Responsibilities:Monitor patient schedules and schedule...

  • Patient Service Representative

    2 weeks ago

    Presque Isle, Maine, United States Northern Light Health Full time

    Job SummaryWe are seeking a highly skilled and organized Patient Service Representative to join our team at Northern Light Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key Responsibilities:Manage patient schedules, including scheduling,...

  • Customer Service Representative

    2 weeks ago

    Emerald Isle, United States State Farm Insurance Full time

    Customer Service RepresentativeAt State Farm Insurance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist customers with inquiries, complaints, and policy changes in a...

  • Customer Service Representative

    3 weeks ago

    Deer Isle, Maine, United States Bar Harbor Bank & Trust Full time

    Join Our Team as a Customer Service RepresentativeBar Harbor Bank & Trust is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and contributing to...

  • Patient Service Representative

    2 months ago

    Presque Isle, United States Northern Light Health Full time

    Northern Light A.R. Gould Department: Multi-Specialty Support SvcsPosition is located:Northern Light A.R. Gould HospitalWork Type: Full TimeHours Per Week: 40.00Work Schedule: 8:00 AM to 4:30 PM*Sign on bonus eligible*Summary:Using Northern Light Health Standards of Behavior, demonstrates professionalism at all times with patients, visitors, and co-workers....

  • Patient Service Representative

    3 weeks ago

    Presque Isle, United States Northern Light Health Full time

    Northern Light A.R. Gould Department: Primary Care - North St PIPosition is located:North Street Healthcare MallWork Type: Full TimeHours Per Week: 40.00Work Schedule: 8:00 AM to 5:00 PM*Sign on Bonus Eligible*Summary:Using Organization Standards of Behavior, demonstrates professionalism at all times with patients, visitors, and co-workers. A team player is...

  • Customer Service Ambassador

    5 days ago

    Presque Isle, Maine, United States Circle K Stores, Inc. Full time

    We are seeking a skilled Retail Customer Service Specialist to provide exceptional customer experiences at our store locations. Key responsibilities include:Providing top-notch customer service to ensure customer satisfaction and loyalty.Assisting customers with inquiries and resolving issues in a timely and professional manner.Working collaboratively with...

  • Customer Service Representative

    1 week ago

    Grand Isle, Maine, United States CornerStone Staffing Full time

    Job Title: Customer Service RepresentativeJob Summary: CornerStone Staffing is seeking a Customer Service Representative to manage delinquent automotive accounts in a timely, orderly, and professional manner.Key Responsibilities:Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives.Negotiate...