Director of Quality Management

Organization SummaryFora Health is dedicated to working with individuals, families, and communities to create freedom from addiction. We provide a wide range of accessible, coordinated, and well‑integrated services that benefit the community and support clients in recovery. We maintain a culture that values diversity, mutual respect, and strong customer service.Position SummaryThe Director of Quality Management leads the Quality Management (QM) function across all Fora Health locations. This leadership role focuses on continual improvement of safety, effectiveness, efficiency, patient‑centeredness, equity, and timeliness of behavioral and medical health services. The Director oversees all licensing and accreditation processes to secure continuous certification and endorsement from agencies such as CARF and NARR.Essential Job DutiesProvide direct administrative supervision and oversight to the Quality Specialist teamUtilize clinical and operational data to identify quality issues, improvement opportunities, and monitor progressManage patient and referent satisfaction surveys, engagement/retention outcomes, incident reports, grievances, and internal chart auditsDevelop and implement the annual Performance Measurement Plan with the Senior Director of Operations & Compliance and Executive TeamCollaborate in creating leadership dashboards and report findings to the Executive Team, Quality Improvement Committee, and stakeholdersOversee patient rights, grievance procedures, incident reports, and the Health & Safety CommitteeChair the Quality Management Committee and drive engagement of QM team membersDevelop and maintain the Annual Quality Improvement Plan aligned with strategic goals, accreditation standards, and state regulationsLead data collection, analysis, and reporting for quality and patient safety initiativesCreate, modify, and review policies and procedures with the Senior Director of Operations & ComplianceAdvocate for and implement Continuous Quality Improvement (CQI) principles across the organizationCollect and analyze data on patient records, utilization management, and medication servicesEvaluate the effectiveness of the QM Program annually and as neededDevelop and present the Annual Quality Improvement Report addressing high‑risk, high‑volume, or high‑cost areasCommunicate QM activities and findings to the CEO and Board of Directors as requestedOversee licensing and accreditation processes, ensuring continuous certification and compliance with corrective action plansServe as liaison for licensing, accreditation, and credentialing agenciesPrepare for and host site reviews, ensuring positive results with minimal findingsAttend community‑based quality management meetings and perform other related duties as requiredAdditional Job ResponsibilitiesAttend staff meetings as scheduledComplete additional trainings as assigned in a timely mannerLead special projects and other duties as assignedParticipate in ongoing supervision and consultationProvide leadership that supports agency values of honesty, empathy, respect, inclusion, and unityProactively identify barriers to effective medication administration systems and work with residential and medical staff to address themMaintain responsive, best‑practice quality treatment servicesOversee operational aspects of clinical tasks and roles, providing strategic advice and direction to functionalize the service delivery modelSupervisory FunctionsPosition includes supervisory duties.QualificationsEducation and ExperienceBachelor’s Degree in health or human service fields (hospital administration, public health, allied health, etc.) requiredMaster’s Degree preferred; may substitute for two (2) years of experienceMinimum of 4 years of experience with multidisciplinary groups focused on service delivery and/or quality improvement in healthcareAt least 2 years of leadership experience managing teams or programsMinimum of 3 years supervisory or management experience requiredExperience in healthcare quality management and data‑driven decision‑makingProven ability to analyze and interpret aggregate data and produce actionable recommendationsExperience preparing reports and documentation for service delivery or quality assuranceKnowledge, Skills and AbilitiesStrong knowledge of CQI principles (Six Sigma, Lean)Strong analytical and problem‑solving abilities; understanding of regulatory, licensure, and risk management standardsExperience with project management, clinical data collection, and process improvementKnowledge of risk management, infection prevention, and patient safetyExcellent leadership, interpersonal, and communication skillsAbility to train, facilitate, and motivate cross‑functional teamsProficient in Microsoft Office Suite and data analysis toolsHighly organized with strong attention to detail and ability to manage multiple projectsPositive attitude with creativity, initiative, and enthusiasmValid driver’s license, clean driving record (past 3 years), and current auto insuranceAbility to travel between Fora Health sites and attend external meetings as neededSchedule may occasionally include evenings and weekendsOther RequirementsEmployees with a history of substance use disorder require certification of a minimum of two years of sobriety for this positionAbility to pass pre‑employment or for‑cause drug testsRegular connection to work via cell phone to answer questions and respond to internal and external contactsWorking ConditionsProlonged use of computerOn‑call availability to respond to emergency situations during off‑duty hours (including via cell phone)Indoor office environment with infrequent travel between sites or to special eventsMay occasionally require extended hours including evenings or weekendsFast‑paced, high‑volume work environmentPossible exposure to communicable diseases (COVID, tuberculosis, hepatitis, HIV)Possible exposure to upset, angry, severely traumatized, disabled or emotionally disturbed adults, adolescents, and familiesExposure to potentially hazardous cleaning chemicals; personal protective equipment providedBenefitsKaiser medical insuranceComprehensive dental and vision insuranceEmployer‑paid basic life and accidental death & dismemberment insuranceAdditional voluntary insurance (short‑term disability, supplemental group life, accident & critical illness, pet insurance)Flexible Spending Account (FSA) for healthcare, dependent care, and transportation costs401(k) plan with employer matching up to 6 %4 weeks paid vacation, one floating holiday & sick leave10 observed holidays, paid bereavement and paid jury duty daysFlexible schedulesEmployee Assistance ProgramDiscounted 24‑Hour Fitness membership ($6.99 /month)One free employee meal on days worked at our Cherry Blossom locationOnline education tools for CEUsCritical shift compensation up to double hourly pay rate and shift premiums for certain positionsEmployee referral bonusEducation grant program reimbursement for continuing education expenses after 90 days of employmentLoan forgiveness for eligible medical and clinic positionsFree parking at our two facilitiesEmployees may also be eligible for education grants: National Health Service Corps (NHSC), NURSE Corps, Public Service Loan Forgiveness (PSLF).Fora Health is an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Fora Health encourages applications from those in recovery; individuals in recovery must certify at least six months of sobriety for non‑patient‑facing positions or two years of continuous sobriety for patient‑facing positions upon hire. Fora Health is a second‑chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. A background check is conducted for all positions upon offer of employment. #J-18808-Ljbffr