Intellivo | Revenue Cycle Client Service Director

5 days ago


memphis, United States Intellivo Full time

Revenue Cycle Client Services Director

Who is Intellivo?

Powered by IntellivoIQ technology, we provide solutions to health providers, billers, health plans, and payers by locating previously undetected auto and workers’ compensation payment sources to increase complex claim revenue for our healthcare clients. Imagine a place where your talent is treasured, and excellence is rewarded. Now imagine a collaborative culture where every voice is valued. Fueled by over 25 years of experience and our innovative mentality, we continue to grow fast.

Role Summary


Reporting to the VP of Business Strategy and Operations, the Revenue Cycle Client Services Director will develop and oversee the implementation of strategies to drive positive client outcomes, accelerate client growth opportunities, and secure relationship retention. The Client Services Director oversees the client services team and ensures that customer service and client goals are met. The successful candidate is responsible for establishing and maintaining relationships with key clients, managing customer inquiries and issues, and providing training and guidance to the team.


Responsibilities

  • Supervise and mentor account teams, providing guidance and support in client interactions and project execution to enhance their performance and professional development.
  • Foster a collaborative and high-performing team culture.
  • Implement feedback mechanisms to gather client insights and continuously improve service delivery.
  • Act as a liaison between different departments (such as operations, marketing, IT, and sales) to ensure seamless communication and execution of strategies aimed at meeting client needs.
  • Establish and monitor key performance indicators (KPIs) for client services and account management teams.
  • Regularly review client accounts and performance reports, addressing any areas of concern promptly.
  • Direct and lead strategy across all client accounts, ensuring that client needs and expectations are met or exceeded.
  • Design and implement account management strategies that drive client satisfaction, engagement, and loyalty.
  • Collaborate with cross-functional teams to align services with client goals and industry standards.
  • Address and resolve client issues or concerns promptly, maintaining a high level of client satisfaction.
  • Identify opportunities for upselling or cross-selling services to existing clients and participate in business development activities to acquire new clients.
  • Ensure the delivery of high-quality services or products to clients, meeting or exceeding agreed-upon standards.
  • Stay informed about industry trends and changes to provide clients with valuable insights.
  • Develop a plan to proactively secure timely contract renewals.


Why work for Intellivo?


Imagine a place where your talent is treasured, and excellence is rewarded. Now imagine a collaborative culture where every voice is valued. And a team united by solving some of the most complex challenges on the financial side of healthcare.

We are Intellivators – forward-thinking pioneers building the technologies that Fortune 500 employers, health plans, TPAs, providers, and billing organizations rely on to ensure responsible claim payments. Fueled by our experience and innovative startup mentality, we’re growing fast

  • Amazing Team Members
  • Medical Insurance
  • Dental & Vision Insurance
  • Industry leading health & wellness benefits
  • 401(K) retirement plan
  • Competitive Paid Time Off
  • And more


Qualifications

  • Must have healthcare revenue cycle industry experience
  • B.S/B.A required
  • Proven minimum of 7+ years of experience in leadership in client support, sales, or related position
  • Strong understanding of revenue cycle management processes and healthcare billing practices
  • Proven track record of managing and improving client satisfaction and retention
  • Excellent written and verbal communication skills
  • Must be immediately recognizable as a leader, possessing outstanding communication, listening, and interpersonal skills, and be able to quickly establish credibility and rapport with a broad set of senior executives.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions
  • Ability to resolve issues independently
  • Self-motivated and able to work independently.

*Benefit Recovery Group has been renamed Intellivo.



  • memphis, United States Intellivo Full time

    Revenue Cycle Client Services Director Who is Intellivo? Powered by IntellivoIQ technology, we provide solutions to health providers, billers, health plans, and payers by locating previously undetected auto and workers’ compensation payment sources to increase complex claim revenue for our healthcare clients. Imagine a place where your talent is treasured,...


  • Memphis, United States Intellivo Full time

    Revenue Cycle Client Services Director Who is Intellivo? Powered by IntellivoIQ technology, we provide solutions to health providers, billers, health plans, and payers by locating previously undetected auto and workers’ compensation payment sources to increase complex claim revenue for our healthcare clients. Imagine a place where your talent is treasured,...


  • Memphis, United States Intellivo Full time

    Revenue Cycle Client Services Director Who is Intellivo? Powered by IntellivoIQ technology, we provide solutions to health providers, billers, health plans, and payers by locating previously undetected auto and workers’ compensation payment sources to increase complex claim revenue for our healthcare clients. Imagine a place where your talent is treasured,...


  • Memphis, Tennessee, United States Intellivo Full time

    About the Role:The RCM Client Services Director will be responsible for driving business growth, enhancing client satisfaction, and leading a high-performing team. This is an exciting opportunity for an experienced leader to join Intellivo and contribute to the company's continued success.Key Accountabilities:Business Development: Identify and pursue new...


  • memphis, United States Intellivo Full time

    Case Development SpecialistWho is Intellivo? Powered by IntellivoIQ technology, we provide solutions to health providers, billers, health plans, and payers by locating previously undetected auto and workers’ compensation payment sources to increase revenue for our healthcare clients. Imagine a place where your talent is treasured, and excellence is...


  • memphis, United States Intellivo Full time

    Case Development SpecialistWho is Intellivo? Powered by IntellivoIQ technology, we provide solutions to health providers, billers, health plans, and payers by locating previously undetected auto and workers’ compensation payment sources to increase revenue for our healthcare clients. Imagine a place where your talent is treasured, and excellence is...


  • Memphis, Tennessee, United States Intellivo Full time

    Role Overview:The RCM Client Services Director will play a pivotal role in developing and executing strategies to drive client success, accelerate growth opportunities, and foster long-term relationships.This leadership position requires a seasoned professional with expertise in revenue cycle management, exceptional communication skills, and the ability to...


  • Memphis, Tennessee, United States Intellivo Full time

    Company Overview:Intellivo is a leading provider of innovative solutions to healthcare clients, utilizing cutting-edge technology to locate previously undetected payment sources and increase revenue. Job Description:We are seeking a highly skilled Claims Recovery Specialist to join our team. As a Claims Recovery Specialist, you will be responsible for...


  • Memphis, United States Intellivo Full time

    Claim Review Specialist Who is Intellivo? Powered by IntellivoIQ technology, we provide solutions to health providers, billers, health plans, and payers by locating previously undetected auto and workers' compensation payment sources to increase revenue for our healthcare clients. Imagine a place where your talent is treasured, and excellence is rewarded....


  • Memphis, Tennessee, United States Intellivo Full time

    Revenue Growth ExpertiseWe're seeking an Insurance Recovery Associate to join our team at Intellivo, where you'll capitalize on opportunities to drive revenue growth for our healthcare clients. With a strong portfolio of reimbursement cases, you'll develop and execute strategies to maximize recoveries.ResponsibilitiesOversee a significant portfolio of...


  • Memphis, Tennessee, United States Saint Francis Hospital - Bartlett Full time

    Job Overview:Saint Francis Hospital - Bartlett is seeking a skilled Revenue Cycle Director to oversee the revenue cycle operations for one of our hospitals. This role will be responsible for analyzing and implementing solutions to drive client satisfaction, ensuring that our financial systems are compliant with regulations, and providing support to our...


  • Memphis, United States Intellivo Full time

    Case Development SpecialistWho is Intellivo? Powered by IntellivoIQ technology, we provide solutions to health providers, billers, health plans, and payers by locating previously undetected auto and workers’ compensation payment sources to increase revenue for our healthcare clients. Imagine a place where your talent is treasured, and excellence is...


  • Memphis, United States Intellivo Full time

    Case Development SpecialistWho is Intellivo? Powered by IntellivoIQ technology, we provide solutions to health providers, billers, health plans, and payers by locating previously undetected auto and workers’ compensation payment sources to increase revenue for our healthcare clients. Imagine a place where your talent is treasured, and excellence is...


  • Memphis, Tennessee, United States Intellivo Full time

    Job SummaryWe are seeking a highly skilled Medical Claims Recovery Specialist to join our team at Intellivo. This is an on-site position located in Memphis, TN.ResponsibilitiesManage and oversee a large portfolio of reimbursement cases to expedite case completion and resolve cases favorably for clients.Dig deeply into case data and perform medical claims...


  • Memphis, Tennessee, United States Intellivo Full time

    Compensation and Recovery ExpertiseWe are seeking a highly skilled Claims Recovery Specialist to join our team at Intellivo. As a key member of our subrogation team, you will play a vital role in investigating medical claims data and identifying potential recovery opportunities for our clients.In this role, you will work closely with our team to review and...


  • Memphis, Tennessee, United States University Clinical Health Full time

    About the RoleUniversity Clinical Health is seeking an experienced Senior Manager of Revenue Cycle to join our team. This role plays a critical part in ensuring optimal performance of internal and outsourced revenue cycle functions.The estimated salary for this position is $85,000 - $115,000 per year, depending on experience. The successful candidate will...


  • Memphis, Tennessee, United States True Find Staffing Full time

    Job DescriptionAs a key member of our team, you will be responsible for the preparation and completion of eReserve. You will analyze eReserve data and key trends affecting net revenue, contributing to the revenue section of the month-end Performance Summary. Your duties will also include monitoring, analyzing, and tracking AR disputes, providing timely...


  • Memphis, Tennessee, United States Baptist Memorial Full time

    **Take Your Career to the Next Level!**Are you an ambitious professional looking for a new challenge? Do you have a passion for healthcare and a talent for problem-solving? Look no further! Our Healthcare Revenue Cycle Associate position is the perfect opportunity for you to grow your career and make a meaningful impact.In this role, you'll work closely with...


  • Memphis, United States Saint Francis Hospital - Bartlett Full time

    St. Francis Hospital Bartlett Saint Francis Hospital Bartlett is a 196-bed hospital dedicated to providing high quality, compassionate care to the community. As a comprehensive medical center, Saint Francis Hospital Bartlett has the expertise to deliver quality care in a variety of specialties including Emergency Services, Inpatient & Outpatient Surgical...


  • Memphis, Tennessee, United States VRC Companies Full time

    Job OverviewVRC Companies is seeking a skilled Revenue Cycle Management Professional to join our team. This individual will be responsible for ensuring accurate and timely billing for all document imaging services provided.About the RoleThe Revenue Cycle Management Professional will manage the billing process for recurring subscriptions, including SaaS...