Catering Supervisor

Job Title: Catering Supervisor

Division/Department: Rail Events Productions (REP)/Front of House

Reports To: REI Global Catering Manager

Type of position: Non-exempt/Hourly

Employee Classification: Seasonal

Compensation: $22 - $24

Job Summary:

The Catering Supervisor will be responsible primarily for managing all production aspects of event catering in coordination with the Production Catering Supervisor as well as the local Front of House & Business Manager and the Assistant Production Manager. They will serve as the on-site direct contact and will be responsible for professional communication with third-party vendors, railroad staff, event employees and passengers.

Essential Duties and Responsibilities:

• Responsible for becoming familiar with local and state health regulations
• Ensure the catering area is kept clean and in good order
• Become familiar with REP catering equipment, and participate in the load in and load out of the catering area
• Ensure that the Hot Chocolate product meets REP quality standards, is delivered to the train on schedule and placed correctly for each performance departure
• Work with Front of House & Business Manager to coordinate delivery of staff meals
• Ensure that catering areas and staff are ready at top of day. Ensure that catering areas have been cleaned and prepped for next event day, at end of day.
• Responsible for direct oversight, and continued support of all local catering staff members
• Receiving and weekly inventory of catering department amenities
• Maintain communication with the Production Catering Supervisor throughout the season
• Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns
• Other duties as assigned

Work Environment:

• Majority of time is spent in an indoor setting
• Able to work in cold, snowy, or otherwise inclement winter weather
• Varied schedule requiring evenings, weekends, and overtime
• Able to stand and walk on uneven or unsteady surfaces aboard a moving train
• Workday is spent in and around active railroad yard(s)

What's in it for you?

• Join the cast and crew of a one-of-a-kind Broadway-stye performance on a moving train
• Amazing opportunity for folks starting out in their theater career
• Serve others and create a world of make believe and magic
• Great industry pay and a chance to build upon your theater network and make lifelong connections
• Enrich and positively impact the holiday experience for all - big and small
• Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
• Catered meals for 5-show days
• Comp tickets for your friends and family
• Potential for end of season bonus

The Polar Express Train Ride is an immersive production on a moving train that brings rewarding experiences to our employees. Being part of the Front of House team is an excellent opportunity to learn the business side of a production and be the first interaction our guests experience. The high-energy logistics of moving folks through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground.

With a total cast, crew and front of house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company. Knowing we work long days throughout our season we do our best to support our local teams through the busy schedule that is our holiday season.

Requirements

• Be team oriented, organized and accountable
• Experienced in catering and special events
• Highly organized and detail oriented
• Ability to problem solve, in real time, in a live performance environment
• Ability to work alongside and serve as a leader for the event staff
• Possess a well-spoken manner in personal communications
• Ability to communicate effectively orally and in written forms
• Poses self-motivation and the drive to succeed under remote management
• Be physically capable of lifting heavy objects

Salary Description

$22-$24

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