Central Processing Specialist II

4 weeks ago

Carmel, Indiana, United States AFC Full time

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/

AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.

AFC's Core Values: 

Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.

Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees.

Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.

Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts.  We stand committed to the success of our customers.

What We Offer: 

  • Competitive pay

  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

  • Immediately vested 401K (US) or RRSP (Canada) with company match 

  • Paid Vacation, Personal, and Sick Time

  • Paid maternity and paternity leave (US)

  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

  • Robust Employee Assistance Program

  • Employer paid Leap into Service Day to volunteer 

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and meaningful advancement 

We're Looking For:

A Central Processing Specialist II is an employee who delivers the successful administration of our financial services to customers (branches, auctions, and dealer groups) in an accurate and timely manner. Through frequent contact via multiple contact channels, i.e. electronic, telephone and in person, complete a variety of administrative and customer service tasks aimed at providing a high level of quality assurance. A Central Processing Specialist II is responsible for the day-to-day maintenance of established accounts and to ensure accurate and responsive financial services to internal and external customers. 

You Will:

  • Develop a thorough understanding of AFC policies, processes and procedures related to customer accounts and loan processing (floorplanning). Accurately and efficiently file and maintain electronic and manual customer account files. Index faxed or scanned images for routing. Convert paper documents to images. Route completed documents, as appropriate in a timely manner. Data entry and loan processing and funding for multiple customers. Process payments and provide customer support for payment and title inquires. Provide prompt, accurate and courteous service to both internal and external customers. Use spreadsheet and other automated or manual processes to prepare required documentation and reports. Utilize all available automated systems and work queue task assignments to maintain a history of the positive dealer/auction/branch relationships that can and will be leveraged to insure quality customer service. These items will take the form of calling and emailing customers to in person meetings. Administer customer support of all transaction facilitated through a centralized location. Capability to be a self starter, motivator, independent thinker, along with multi-tasking abilities. Demonstrates adaptive work ability while demonstrating good initiative and stress tolerance. Other duties, as assigned.

Must Haves:

Some post high school course work in related field is preferred. Familiarity with concepts, procedures and processes typically used in automotive and financial services industries. Ability to use Microsoft Excel, Word, and Outlook along with internet, and internal work queues are major components of the position. Must have proficient numeric ability and reasoning, telephone, computer literacy, software competencies, specifically standard or custom financial systems. Good organizational, clerical, oral, and written language skills. 

Sound like a match? Apply Now - We can't wait to hear from you

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