Director of Rooms

1 month ago

Newport, United States The Chanler Full time

JOB SUMMARY 
The Director of Rooms at The Chanler at Cliff Walk will cultivate guest and staff loyalty by delivering a world--
class, engaging, and dynamic experience. This role oversees the Rooms Division, including Guest Services,
Housekeeping, Night Audit, Reservations, Revenue Management, and Valet, ensuring seamless communication
across all departments. The Director will work closely with the engineering team to maintain and elevate our
Forbes five-star rating. 


KEY RESPONSIBILITIES
Leadership and Staff Development:

Serve as the Ambassador of the Property, Guest Advocate, Gracious Host, and Employee
Development Leader.
Spend at least the majority of your day on the floor, engaging with guests and mansion staff,
conducting daily room inspections, and walking the property to identify and note areas for
improvement.
Foster a positive and productive work environment, promoting business development, reducing
employee turnover, increasing guest satisfaction, and enhancing revenue and productivity.

Operational Excellence:

Oversee the daily operations of guest services, housekeeping, night audit, reservations, revenue
management, and valet.
Direct and manage the duties and responsibilities of the Housekeeping Manager and oversee
the day-to-day Housekeeping and Laundry operations as needed.
Ensure all necessary property maintenance is reported to engineering and completed promptly.
Serve as a liaison to guarantee consistent interdepartmental communication.

Guest Experience:

Ensure a seamless and exceptional guest experience, exceeding Forbes 5 Star standards.
Coordinate daily group arrivals and departures, special requests, room assignments, and guest
amenity programs.
Consistently monitor service and product quality in guest service areas.
Ability to resolve guest complaints and handle all guest interactions with the highest level of
hospitality and professionalism, accommodating special requests whenever possible.

Communication and Coordination:

Ensure consistent and effective communication with staff through regular meetings, pre-shift
briefings, emails, and memos.
Collaborate with the marketing team to successfully launch new guest experiences and special
events and to develop new standard operating procedures and operational policies.
With the assistance of marketing/branding and food and beverage management, maintain up-
to-date in-room guest collateral, including guest information, device instructions, itineraries,
sustainability efforts, and in-room dining menus.

Financial and Administrative Duties:

Manage budgets, daily analysis, and monthly departmental profitability.
Oversee reservation booking portals and the Alice Hotel System.
Collaborate with the revenue management team to optimize total hotel revenue.
Manage inventory to support front office activities.
Ensure completion of all necessary reports and forms daily.
Monitors and controls labor expenses and supplies/equipment expenses.

Staff Management:

Serve as a role model by consistently raising the standards for our guest services team and
ensuring staff accountability.
Assess employee performance, provide feedback, and participate in the interviewing and hiring
selection process.
Ensure staff receive proper training and development.
Conducts Performance Evaluations and disciplinary action when needed.
Responsible for adhering to budgeted labor standards.

QUALIFICATIONS AND PHYSICAL REQUIREMENTS

A college degree in business, hospitality, or a related field is preferred.
Knowledge of Forbes Travel Guide luxury standards.
Minimum of three years of front office management experience in a luxury property.
Strong English verbal and written communication skills.
Proficiency with hotel property management systems, Microsoft Office, and booking engine
CMS.
Ability to multitask and work independently with attention to detail in a fast-paced
environment.
Passion for delivering gracious, friendly, and exceptional customer service.
Creative problem-solving skills.
Ability to move, lift, carry, push, pull, and place objects weighing up to 40 pounds without
assistance.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
listening, hearing, and visual acuity.
Ability to stand, sit, or walk for extended periods.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and
stooping.
Employees may be required to work varying schedules, including overtime, weekends, and
holidays, to reflect the hotel business needs.
This job description is not exhaustive and may be subject to change to meet operational needs.

 Equal Employment Opportunity

We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national
origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in every location where
we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation, and training. We prohibit workplace harassment based on race,
color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran
status. Improper interference with employees’ job duties may result in disciplinary action, including discharge.

  • Assistant Nurse Director of the Operating Room

    2 weeks ago

    Newport, United States Clinical Management Consultants Full time

    A highly-reputable hospital is seeking an Assistant Nurse Director of the Operating Room to manage and successfully run their various operating rooms. This is a full-time, permanent role in a fast-paced environment with a dynamic team. Serving their community for nearly 100 years, this reliable and upstanding hospital prides itself on providing...

  • Assistant Nurse Director of the Operating Room

    2 weeks ago

    Newport, United States Clinical Management Consultants Full time

    A highly-reputable hospital is seeking an Assistant Nurse Director of the Operating Room to manage and successfully run their various operating rooms. This is a full-time, permanent role in a fast-paced environment with a dynamic team.Serving their community for nearly 100 years, this reliable and upstanding hospital prides itself on providing individualized...

  • Assistant Nurse Director of the Operating Room

    2 weeks ago

    Newport, United States Clinical Management Consultants Full time

    Job DescriptionA highly-reputable hospital is seeking an Assistant Nurse Director of the Operating Room to manage and successfully run their various operating rooms. This is a full-time, permanent role in a fast-paced environment with a dynamic team.Serving their community for nearly 100 years, this reliable and upstanding hospital prides itself on providing...

  • Director of Rooms

    4 weeks ago

    Newport, Rhode Island, United States The Chanler Full time

    Job SummaryThe Director of Rooms at The Chanler will be responsible for delivering a world-class guest experience by cultivating guest and staff loyalty. This role oversees the Rooms Division, including Guest Services, Housekeeping, Night Audit, Reservations, Revenue Management, and Valet, ensuring seamless communication across all departments.Key...

  • Director of Rooms

    4 weeks ago

    Newport News, Virginia, United States The Chanler Full time

    Job SummaryThe Director of Rooms at The Chanler at Cliff Walk is responsible for delivering a world-class guest experience by cultivating loyalty and ensuring seamless communication across all departments. This role oversees the Rooms Division, including Guest Services, Housekeeping, Night Audit, Reservations, Revenue Management, and Valet.Key...

  • Director of Rooms

    4 weeks ago

    Newport News, Virginia, United States The Chanler at Cliff Walk Full time

    Job DescriptionJob SummaryThe Director of Rooms at The Chanler at Cliff Walk is responsible for delivering a world-class guest experience. This role oversees the Rooms Division, including Guest Services, Housekeeping, Night Audit, Reservations, Revenue Management, and Valet, ensuring seamless communication across all departments.Key...

  • Travel ER DON

    3 weeks ago

    Newport, United States Endevis LLC Full time

    Job.com Healthcare is seeking a Emergency Room Nursing Manager/Director for 1 weeks for immediate opening in Newport , OR. Looking for candidates with 1 year Emergency Room experience. Fortus Healthcare Resources and QCI Healthcare are now stronger together as Job.com Healthcare. Job.com Healthcare believes in an environment where you feel included, valued,...

  • Director of Outreach and Engagement

    4 weeks ago

    Newport News, Virginia, United States Commonwealth of Virginia Full time

    Job Title: Assistant Director of OutreachJob Summary:We are seeking a highly skilled and experienced Assistant Director of Outreach to join our team at the Commonwealth of Virginia. The successful candidate will be responsible for developing and implementing outreach strategies to engage with various stakeholders, including community groups, organizations,...

  • Wealth Management Director

    4 weeks ago

    Newport Beach, United States Bank of Montreal Full time

    Job SummaryWe are seeking a highly skilled and experienced Wealth Management Director to join our team at Bank of Montreal. As a key member of our wealth management team, you will be responsible for providing exceptional client service and delivering tailored financial solutions to high net worth individuals and families.Key ResponsibilitiesDevelop and...

  • Assistant Director of Athletics for Operations

    4 weeks ago

    Newport News, Virginia, United States Commonwealth of Virginia Full time

    Job Title: Assistant Director of Athletics for OperationsJob Summary: We are seeking a highly skilled and experienced Assistant Director of Athletics for Operations to join our team at Christopher Newport University.Responsibilities:* Provide administrative support to the Director of Athletics* Oversee the day-to-day operations of the athletics department*...

  • Assistant Director of Outreach

    6 months ago

    Newport News, United States Commonwealth of Virginia Full time

    Title: Assistant Director of Outreach Agency: Christopher Newport University - Main Campus Location: Newport News, Virginia FLSA: Exempt Hiring Range: Full Time or Part Time: Job Description: Minimum Qualifications: Master’s degree or a Bachelor’s degree and related experience that equates to an advanced degree. Preferred...

  • Program Director

    4 weeks ago

    Newport, Kentucky, United States Boys & Girls Clubs of Greater Cincinnati Full time

    Program Leader Job DescriptionThe Boys & Girls Clubs of Greater Cincinnati is seeking a skilled Program Leader to join our team. As a Program Leader, you will be responsible for planning and implementing programs for Club members in accordance with our mission, with an emphasis on the Graduate, Fit for Life, Ready to Serve program model.Key...

  • Operations Director

    3 weeks ago

    Newport Beach, California, United States Hyatt Regency Full time

    About The RoleThe Director of Operations will work directly with and in the absence of the General Manager to maintain and improve Hotel Operations. This includes monitoring the daily functions of Rooms and F&B departments, providing support and guidance to each team, and ensuring a positive guest experience. Additional responsibilities include overseeing...

  • Education Director

    4 weeks ago

    Newport News, Virginia, United States The Garden of Children Full time

    Job OverviewWe are seeking a dedicated Education Director to lead our preschool program at The Garden of Children. This role involves planning and presenting engaging activities for children, promoting their intellectual and creative growth.Key Responsibilities:Develop and implement age-appropriate curricula to foster children's developmentCreate a safe and...

  • Financial Aid Director

    4 weeks ago

    Newport News, Virginia, United States Commonwealth of Virginia Full time

    Job Summary:We are seeking a highly skilled and experienced professional to serve as the Assistant Director of Financial Aid at Christopher Newport University. The successful candidate will be responsible for providing leadership and guidance to the financial aid team, ensuring compliance with federal and state regulations, and developing and implementing...

  • Director of Internal Audit

    6 months ago

    Newport News, United States Commonwealth of Virginia Full time

    Title: Director of Internal Audit Agency: Christopher Newport University - Main Campus Location: Newport News, Virginia FLSA: Exempt Hiring Range: Commensurate with education and experience Full Time or Part Time: Job Description: Minimum Qualifications: Master’s Degree in Accounting, Business Administration, or related field...

  • Operating Room Nurse

    4 weeks ago

    Newport News, Virginia, United States Riverside Health System Full time

    Job Summary:Riverside Health System is seeking a skilled Operating Room Nurse to join our team. As a critical care registered nurse, you will be responsible for providing high-quality patient care in a fast-paced environment.Key Responsibilities:Assess, plan, implement, and evaluate the total nursing care of assigned patients.Work under the supervision of...

  • Director of Residential Experience

    4 weeks ago

    Newport News, Virginia, United States Commonwealth of Virginia Full time

    Job Summary: We are seeking a highly skilled and experienced professional to serve as the Assistant Director for Residence Life at the Commonwealth of Virginia. The successful candidate will be responsible for overseeing the day-to-day operations of our residence halls, ensuring a safe and inclusive living environment for our students.Key Responsibilities: ...

  • Executive Director of Auxiliary Services

    1 month ago

    Newport News, Virginia, United States Commonwealth of Virginia Full time

    Job Title: Executive Director of Auxiliary ServicesAgency: Commonwealth of VirginiaLocation: VirginiaFLSA: ExemptHiring Range: Full Time or Part Time: Job Description:Minimum Qualifications:A master's degree or a bachelor's degree and related work experience that equates to an advanced degree is required.Preferred Qualifications:

  • Assistant Director of Athletics for Operations

    6 months ago

    Newport News, United States Commonwealth of Virginia Full time

    Title: Assistant Director of Athletics for Operations Agency: Christopher Newport University - Main Campus Location: Newport News, Virginia FLSA: Exempt Hiring Range: Full Time or Part Time: Job Description: Minimum Qualifications: Masters degree, or bachelor's degree and experience that equates to an advanced degree. ...