Director of Rooms
2 weeks ago
JOB SUMMARY
The Director of Rooms at The Chanler at Cliff Walk will cultivate guest and staff loyalty by delivering a world--
class, engaging, and dynamic experience. This role oversees the Rooms Division, including Guest Services,
Housekeeping, Night Audit, Reservations, Revenue Management, and Valet, ensuring seamless communication
across all departments. The Director will work closely with the engineering team to maintain and elevate our
Forbes five-star rating.
KEY RESPONSIBILITIES
Leadership and Staff Development:
Serve as the Ambassador of the Property, Guest Advocate, Gracious Host, and Employee
Development Leader.
Spend at least the majority of your day on the floor, engaging with guests and mansion staff,
conducting daily room inspections, and walking the property to identify and note areas for
improvement.
Foster a positive and productive work environment, promoting business development, reducing
employee turnover, increasing guest satisfaction, and enhancing revenue and productivity.
Operational Excellence:
Oversee the daily operations of guest services, housekeeping, night audit, reservations, revenue
management, and valet.
Direct and manage the duties and responsibilities of the Housekeeping Manager and oversee
the day-to-day Housekeeping and Laundry operations as needed.
Ensure all necessary property maintenance is reported to engineering and completed promptly.
Serve as a liaison to guarantee consistent interdepartmental communication.
Guest Experience:
Ensure a seamless and exceptional guest experience, exceeding Forbes 5 Star standards.
Coordinate daily group arrivals and departures, special requests, room assignments, and guest
amenity programs.
Consistently monitor service and product quality in guest service areas.
Ability to resolve guest complaints and handle all guest interactions with the highest level of
hospitality and professionalism, accommodating special requests whenever possible.
Communication and Coordination:
Ensure consistent and effective communication with staff through regular meetings, pre-shift
briefings, emails, and memos.
Collaborate with the marketing team to successfully launch new guest experiences and special
events and to develop new standard operating procedures and operational policies.
With the assistance of marketing/branding and food and beverage management, maintain up-
to-date in-room guest collateral, including guest information, device instructions, itineraries,
sustainability efforts, and in-room dining menus.
Financial and Administrative Duties:
Manage budgets, daily analysis, and monthly departmental profitability.
Oversee reservation booking portals and the Alice Hotel System.
Collaborate with the revenue management team to optimize total hotel revenue.
Manage inventory to support front office activities.
Ensure completion of all necessary reports and forms daily.
Monitors and controls labor expenses and supplies/equipment expenses.
Staff Management:
Serve as a role model by consistently raising the standards for our guest services team and
ensuring staff accountability.
Assess employee performance, provide feedback, and participate in the interviewing and hiring
selection process.
Ensure staff receive proper training and development.
Conducts Performance Evaluations and disciplinary action when needed.
Responsible for adhering to budgeted labor standards.
QUALIFICATIONS AND PHYSICAL REQUIREMENTS
A college degree in business, hospitality, or a related field is preferred.
Knowledge of Forbes Travel Guide luxury standards.
Minimum of three years of front office management experience in a luxury property.
Strong English verbal and written communication skills.
Proficiency with hotel property management systems, Microsoft Office, and booking engine
CMS.
Ability to multitask and work independently with attention to detail in a fast-paced
environment.
Passion for delivering gracious, friendly, and exceptional customer service.
Creative problem-solving skills.
Ability to move, lift, carry, push, pull, and place objects weighing up to 40 pounds without
assistance.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
listening, hearing, and visual acuity.
Ability to stand, sit, or walk for extended periods.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and
stooping.
Employees may be required to work varying schedules, including overtime, weekends, and
holidays, to reflect the hotel business needs.
This job description is not exhaustive and may be subject to change to meet operational needs.
Equal Employment Opportunity
We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national
origin, age, disability, or genetics. We comply with applicable state and local laws governing nondiscrimination in every location where
we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation, and training. We prohibit workplace harassment based on race,
color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran
status. Improper interference with employees’ job duties may result in disciplinary action, including discharge.
-
Director of Rooms
7 days ago
Newport, Rhode Island, United States The Chanler Full timeJob SummaryThe Director of Rooms at The Chanler will be responsible for delivering a world-class guest experience by cultivating guest and staff loyalty. This role oversees the Rooms Division, including Guest Services, Housekeeping, Night Audit, Reservations, Revenue Management, and Valet, ensuring seamless communication across all departments.Key...
-
Director of Rooms
1 week ago
Newport News, Virginia, United States The Chanler Full timeJob SummaryThe Director of Rooms at The Chanler at Cliff Walk is responsible for delivering a world-class guest experience by cultivating loyalty and ensuring seamless communication across all departments. This role oversees the Rooms Division, including Guest Services, Housekeeping, Night Audit, Reservations, Revenue Management, and Valet.Key...
-
Director of Rooms
6 days ago
Newport News, Virginia, United States The Chanler at Cliff Walk Full timeJob DescriptionJob SummaryThe Director of Rooms at The Chanler at Cliff Walk is responsible for delivering a world-class guest experience. This role oversees the Rooms Division, including Guest Services, Housekeeping, Night Audit, Reservations, Revenue Management, and Valet, ensuring seamless communication across all departments.Key...
-
Director of Operations Manager
2 weeks ago
Newport Beach, California, United States Hyatt Regency Full timeAbout the RoleThe Director of Operations is a key member of the hotel management team, responsible for maintaining and improving hotel operations. This role works closely with the General Manager to ensure seamless day-to-day operations, focusing on Rooms and F&B departments. The ideal candidate will provide support and guidance to teams, resulting in a...
-
Rooms Operations Manager
2 weeks ago
Newport Beach, California, United States Marriott Full timeJob SummaryAs a Rooms Operations Manager at Marriott, you will play a crucial role in managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. Your primary objective will be to continually improve guest and employee satisfaction while maximizing the financial performance of the...
-
Program Director
2 weeks ago
Newport, Kentucky, United States Boys & Girls Clubs of Greater Cincinnati Full timeProgram Leader*2 positions available*The Boys and Girls Clubs of Greater Cincinnati is a free, out-of-school and summer youth development organization, dedicated to empowering at-risk youth to become productive adults and break the cycle of poverty.Primary Function: To design and implement engaging programs for Club members, aligning with the Graduate, Fit...
-
Director of Outreach Initiatives
2 weeks ago
Newport News, Virginia, United States Commonwealth of Virginia Full timeJob Title: Assistant Director of OutreachAgency: Commonwealth of VirginiaLocation: Newport News, VirginiaFLSA: ExemptHiring Range:Full Time or Part Time:Job Description:Minimum Qualifications:A Master's degree or a Bachelor's degree and related experience that equates to an advanced degree.Preferred Qualifications:As a key member of the Commonwealth of...
-
Director of University Events and Operations
3 weeks ago
Newport News, Virginia, United States Commonwealth of Virginia Full timeJob Title:Assistant Director of University EventsAgency:Christopher Newport University - Main CampusLocation:Newport News, VirginiaFLSA:ExemptHiring Range:Full Time or Part Time:Job Description:The Assistant Director of University Events will provide administrative support to the Director of University Events and will be responsible for coordinating and...
-
Director of Outreach and Engagement
7 days ago
Newport News, Virginia, United States Commonwealth of Virginia Full timeJob Title: Assistant Director of OutreachJob Summary:We are seeking a highly skilled and experienced Assistant Director of Outreach to join our team at the Commonwealth of Virginia. The successful candidate will be responsible for developing and implementing outreach strategies to engage with various stakeholders, including community groups, organizations,...
-
Wealth Management Director
2 weeks ago
Newport Beach, United States Bank of Montreal Full timeJob Title: Wealth Management DirectorAs a Wealth Management Director, you will be responsible for developing and executing business development strategies, sales targets, and sales results for assigned regions. You will work closely with internal stakeholders to build capability and drive business growth, while maintaining high-quality service standards to...
-
Wealth Management Director
7 days ago
Newport Beach, United States Bank of Montreal Full timeJob SummaryWe are seeking a highly skilled and experienced Wealth Management Director to join our team at Bank of Montreal. As a key member of our wealth management team, you will be responsible for providing exceptional client service and delivering tailored financial solutions to high net worth individuals and families.Key ResponsibilitiesDevelop and...
-
Wealth Management Director
2 weeks ago
Newport Beach, United States Bank of Montreal Full timeJob Title: Wealth Management DirectorJoin BMO Financial Group as a Wealth Management Director and take on a leadership role in our Private Wealth Advisory team. As a seasoned professional, you will be responsible for developing and executing business development strategies, managing client relationships, and driving growth in our assigned region.Key...
-
Director of Athletics Operations
3 weeks ago
Newport News, Virginia, United States Commonwealth of Virginia Full timeJob Title: Director of Athletics OperationsAgency: Commonwealth of VirginiaLocation: VirginiaFLSA: ExemptHiring Range: Full Time or Part Time: Job Description:Minimum Qualifications:Masters degree, or bachelor's degree and experience that equates to an advanced degree.Preferred Qualifications:
-
Newport News, Virginia, United States Commonwealth of Virginia Full timeJob Title: Assistant Director of Athletics for OperationsJob Summary: We are seeking a highly skilled and experienced Assistant Director of Athletics for Operations to join our team at Christopher Newport University.Responsibilities:* Provide administrative support to the Director of Athletics* Oversee the day-to-day operations of the athletics department*...
-
Newport News, Virginia, United States Commonwealth of Virginia Full timeJob Title: Director of Institutional Compliance/Title IX CoordinatorAgency: Commonwealth of VirginiaLocation: VirginiaFLSA: ExemptHiring Range:Full Time or Part Time:Job Description:Minimum Qualifications:Must have a Master's Degree or a Bachelor's Degree with experience that equates to an advanced degree.Preferred Qualifications:Coursework above the...
-
Assistant Director of Outreach
5 months ago
Newport News, United States Commonwealth of Virginia Full timeTitle: Assistant Director of Outreach Agency: Christopher Newport University - Main Campus Location: Newport News, Virginia FLSA: Exempt Hiring Range: Full Time or Part Time: Job Description: Minimum Qualifications: Master’s degree or a Bachelor’s degree and related experience that equates to an advanced degree. Preferred...
-
Operations Director
4 days ago
Newport Beach, California, United States Hyatt Regency Full timeAbout The RoleThe Director of Operations will work directly with and in the absence of the General Manager to maintain and improve Hotel Operations. This includes monitoring the daily functions of Rooms and F&B departments, providing support and guidance to each team, and ensuring a positive guest experience. Additional responsibilities include overseeing...
-
Program Director
7 days ago
Newport, Kentucky, United States Boys & Girls Clubs of Greater Cincinnati Full timeProgram Leader Job DescriptionThe Boys & Girls Clubs of Greater Cincinnati is seeking a skilled Program Leader to join our team. As a Program Leader, you will be responsible for planning and implementing programs for Club members in accordance with our mission, with an emphasis on the Graduate, Fit for Life, Ready to Serve program model.Key...
-
Education Director
2 weeks ago
Newport News, Virginia, United States The Garden of Children Full timeJob OverviewWe are seeking a dedicated Education Director to lead our preschool program at The Garden of Children. This role involves planning and presenting engaging activities for children, promoting their intellectual and creative growth.Key Responsibilities:Develop and implement age-appropriate curricula to foster children's developmentCreate a safe and...
-
Director of Patient Care Services
4 weeks ago
Newport Beach, California, United States Full Spectrum Search Group Full timeJob Title: Director of Patient Care ServicesWe are seeking an experienced Director of Patient Care Services or RN Clinical Supervisor to join our team at Full Spectrum Search Group.About the Role:The successful candidate will be responsible for managing the health delivery systems within the community, adhering to all applicable regulations, policies, and...