Order Fulfillment Associate

3 weeks ago

Raleigh, United States Knitwell Group Full time
About us
LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.

Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

Position Overview:

Drives revenue by providing clients exceptional services through relationship building, sharing style/product information, and presenting a clean, and a safe well-maintained store environment. Consistently achieves individual goals, which support store goals.

Primary Responsibilities/Accountabilities:

  • Embraces our values & sets an example through his/her behaviors
  • Responsible for compliance with all ANN INC. practices and procedures
  • Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads
  • Fulfilling online orders and packing
Revenue Generation:
  • Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store's overall goals
Client Experience:
  • Provides excellent client service by anticipating the client's needs, exceeding expectations, and adhering to ANN INC. service experience standards
  • Acknowledges, interacts and builds relationships with clients, creates client loyalty and has the ability to multi-task while servicing internal and external clients
  • Addresses client concerns, coming to resolution when possible, and involving management where appropriate
  • Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional
  • Takes ownership, solicits and incorporates feedback for professional growth and development - Consistently receives positive, unsolicited client feedback
  • Communicates effectively with store management, store team, and external clients in person, through written correspondence and over the phone
  • Builds collaborative and productive relationships by sharing ideas, treats others fairly, with respect, and values differences
  • Embraces our values and behaviors and inspires team by leading by example through his/her words and actions - Supports an environment of learning and trust by acting as a positive role model
  • Is responsible for compliance with all Company policies, practices and procedures and all federal, state and local laws
Operations:
  • Completes opening/closing procedures and tasks as directly by Leadership Team with a client focus (e.g. replenishing merchandise; recovering the store and styling rooms; processing shipment including but not limited to: unpacking, hanging, steaming; cleaning including but not limited to: dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing prices changes.)
  • Meets merchandise processing standards and maintains an organized and accessible work area
  • Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets
  • Maintains a safe work environment and reports any potential hazards to store management (e.g., ensuring that exits are unobstructed, ceiling clearance in stockroom is enforced, rugs are not frayed, spills are cleaned up immediately, etc.)
  • Participates and assists in the preparation for the stores' inventory
  • Reports to work as scheduled; records time worked accurately by using ANN INC.'s Time and Attendance system; remains flexible to the needs of the business
  • Follows all ANN INC. operational guidelines, processes, and procedures
  • Reviews Bulletin Boards daily
Technical Expertise:
  • Demonstrates a desire and ability to be learner responsible and navigates the ANN INC. computer learning systems
  • Performs register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments)
  • Is proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients and processes transactions accurately
  • Operates phone, answering calls with an appropriate greeting, transferring and placing calls on hold
  • Operates and understand the functions of the PDT
Product/Brand Management:
  • Understands and can clearly articulate the Company's brand positioning, including: the uniqueness of all expressions of ANN INC., current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients
  • Lives the ANN INC. Purpose, Values & Behaviors, Practices in all interactions
  • Participates in and attends Store Meetings
  • Proactively uses associate education tools to build product and styling knowledge with his/her peers
  • Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.'s dress code guidelines
  • Packages and wraps client purchases according to ANN INC. standards
Position Requirements:
  • Client Service: Ability to function as a role model, ensuring that the client remains the top priority. Takes initiative to build a loyal client base
  • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.'s guidelines
  • Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates
  • Accuracy: Ability to handle cash and provide change without error
  • Schedule: Remains flexible in scheduling that meets the needs of the business
  • Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor and stock room
Educational Requirements and Experience:
  • Minimum Requirements: High School Diploma or GED
  • Minimum one year sales associate or relevant experience in the services industry with proven results


Location:
Store 1496-Crabtree Valley Mall-ANN-Raleigh, NC 27612Position Type:
Regular/Part timeEqual Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

  • Order Fulfillment Specialist

    5 days ago

    Raleigh, North Carolina, United States TIBCO Software Full time

    At TIBCO Software, we are seeking an experienced Associate Fulfillment Specialist to join our team in a dynamic and fast-paced work environment.Key Responsibilities:Order Processing and CoordinationAssist in processing incoming orders with a focus on accuracy and timeliness.Support coordination with various teams for efficient order fulfillment and...

  • Order Fulfillment Coordinator

    1 day ago

    Raleigh, North Carolina, United States Belk Part time

    Job Brief: We're looking for a highly organized and detail-oriented individual to serve as our Store Fulfillment Associate. In this role, you'll be responsible for processing customer orders efficiently and accurately.Responsibilities:Efficiently locate and retrieve merchandise from storage areas.Pack items according to company standards and deadlines.Ship...

  • Order Fulfillment Specialist

    17 hours ago

    Raleigh, North Carolina, United States Marysia Full time

    About the RoleWe are seeking an experienced customer service coordinator to join our team. As a key member of our e-commerce operations, you will be responsible for ensuring seamless customer experiences through prompt communication, accurate order management, and efficient inventory control.Key Responsibilities:Manage customer inquiries, concerns, and...

  • In-Store Order Fulfillment Specialist

    4 days ago

    Raleigh, North Carolina, United States Sprouts Farmers Market Full time

    Join our team of highly motivated and detail-oriented professionals as an In-Store Order Fulfillment Specialist at Sprouts Farmers Market. As a key member of our store operations team, you will play a vital role in delivering exceptional customer experiences through efficient and accurate order fulfillment.Key ResponsibilitiesShop and fulfill customer online...

  • Fulfillment Operations Expert

    5 days ago

    Raleigh, North Carolina, United States TIBCO Software Full time

    As a key member of the TIBCO Software team, the Associate Fulfillment Specialist will be responsible for ensuring seamless order fulfillment and customer satisfaction.Key Responsibilities:Order Management and LogisticsManage and coordinate the entire order fulfillment process from receipt to delivery.Collaborate with logistics and shipping teams to ensure...

  • Associate Order Management Professional

    5 days ago

    Raleigh, North Carolina, United States TIBCO Software Full time

    TIBCO Software is committed to providing excellent customer service and support in our mission to deliver high-quality software solutions.Key Responsibilities:Order Fulfillment and Customer SatisfactionEnsure timely and accurate order fulfillment to meet customer expectations.Provide exceptional customer service and support to ensure customer...

  • Customer Service and Fulfillment Coordinator

    4 days ago

    Raleigh, North Carolina, United States TIBCO Software Full time

    The Associate Fulfillment Specialist at TIBCO Software will play a critical role in delivering exceptional customer experiences and driving business growth through efficient order fulfillment processes.Key Responsibilities:Order Fulfillment and DeliveryEnsure timely and accurate order fulfillment to meet customer expectations.Collaborate with logistics and...

  • Order Fulfillment Specialist

    4 days ago

    Raleigh, North Carolina, United States Walmart Full time

    Company OverviewAt Walmart, we are committed to helping our customers save money and live better - any time and any place - in retail stores, online, and through their mobile devices. As an Online Order Filler & Delivery at Walmart, you will play a vital role in this mission.

  • Ecommerce Fulfillment

    3 days ago

    Raleigh, United States Marysia Full time

    Responsibilities include, but are not limited to:Assist daily order operations and customer communications including monitoring order processing, chargebacks, returns and exchanges, missing packages, and product inquiries.Monitor and respond to customer communications in a timely and professional manner( within 24 hours during business hours)Monitor open...

  • Ecommerce Fulfillment

    7 days ago

    Raleigh, United States Marysia Full time

    Responsibilities include, but are not limited to:Assist daily order operations and customer communications including monitoring order processing, chargebacks, returns and exchanges, missing packages, and product inquiries.Monitor and respond to customer communications in a timely and professional manner( within 24 hours during business hours)Monitor open...

  • Order Management Coordinator

    4 days ago

    Raleigh, North Carolina, United States Storr Office Environments Full time

    Job DescriptionWe are seeking an experienced Order Management Specialist to join our team at Storr Office Environments. As an integral part of our sales service customer agreements, this role is responsible for ensuring seamless order fulfillment and exceptional customer satisfaction.Main Responsibilities:• Collaborate with the sales team to provide...

  • Order Management Specialist

    5 days ago

    Raleigh, North Carolina, United States Storr Office Environments Full time

    Job Description Job Description We are adding an Order Management Specialist to the team The Order Management Specialist (OMS) will provide a high level of customer service and create a memorable experience for our customers. The OMS is responsible for order/quote entry, confirming order status, vendor acknowledgments, and customer follow-up. This position...

  • Order Management Specialist

    2 weeks ago

    Raleigh, United States Storr Office Environments Full time

    We are adding an Order Management Specialist to the team! The Order Management Specialist (OMS) will provide a high level of customer service and create a memorable experience for our customers. The OMS is responsible for order/quote entry, confirming order status, vendor acknowledgments, and customer follow-up. This position will work directly with the...

  • Order Management Specialist

    5 days ago

    Raleigh, North Carolina, United States Storr Office Environments Full time

    We are adding an Order Management Specialist to the team The Order Management Specialist (OMS) will provide a high level of customer service and create a memorable experience for our customers. The OMS is responsible for order/quote entry, confirming order status, vendor acknowledgments, and customer follow-up. This position will work directly with the...

  • Fulfillment and Customer Support Representative

    9 hours ago

    Raleigh, North Carolina, United States Marysia Full time

    Fulfillment and Customer Support RepresentativeThis role is responsible for ensuring seamless order fulfillment and providing exceptional customer support to our valued customers. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a commitment to delivering outstanding results.Main Accountabilities:Respond...

  • Professional Recruiter

    1 week ago

    Raleigh, United States Associate Staffing Full time

    The CompanyLooking for an exciting opportunity to advance your recruiting career? Come join our dynamic team at Associate Staffing as a Professional Recruiter! As one of the fastest-growing staffing companies, we’re seeking a self-motivated and passionate recruiting professional to help us expand our business.Job DescriptionThe Recruiter is responsible for...

  • Professional Recruiter

    4 weeks ago

    Raleigh, United States Associate Staffing Full time

    The CompanyLooking for an exciting opportunity to advance your recruiting career? Come join our dynamic team at Associate Staffing as a Professional Recruiter! As one of the fastest-growing staffing companies, we’re seeking a self-motivated and passionate recruiting professional to help us expand our business.Job DescriptionThe Recruiter is responsible for...

  • Ecommerce Fulfillment

    7 days ago

    Raleigh, NC, United States Marysia Full time

    Responsibilities include, but are not limited to: Assist daily order operations and customer communications including monitoring order processing, chargebacks, returns and exchanges, missing packages, and product inquiries. Monitor and respond to customer communications in a timely and professional manner( within 24 hours during business hours) Monitor...

  • Sales Associate

    3 days ago

    Raleigh, North Carolina, United States Walmart Full time

    Walmart - 8000 Town Dr - [Retail Sales / Store Associate / Team Member / from $14 to $26-hr] - As a Sales Associate at Walmart, you'll: Walk up to 5 miles each day while fulfilling online customer orders; Review customer orders, locate and select merchandise on the salesfloor; Ensure customer orders are filled accurately; Smile, greet, and thank customers...

  • Order Fulfillment Specialist

    4 days ago

    Raleigh, North Carolina, United States Knitwell Group Full time

    Benefits and PerksAs a valued member of our team, you will enjoy a range of benefits and perks, including competitive pay, opportunities for advancement, and a comprehensive training program. We also offer a supportive work environment, flexible scheduling, and recognition for outstanding performance.Work EnvironmentOur store is a dynamic and energetic work...