General Manager

1 week ago


Winter Park, United States Goldfish Swim School Full time

Job Title: General Manager Reports to: Owner FLSA Status: Exempt Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, customer service, retail and vending department, private party operations, workplace employee activities amongst other duties. Benefits: 401(k) matching Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Vision insurance Competitive pay Bonus Structure Health Benefits Retirement Contribution Positive Work Environment Duties and Responsibilities: Administration/Organization/Leadership Strong organizational skills and the ability to effectively manage multiple situations at once Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures Communicate and implement company policies and procedures to employees of GSS Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction. Responsible for training, recruitment and hiring of the highest possible caliber of staff Oversee, support, direct and develop staff of 30-60 employees Initiates and oversees workplace culture and employee interaction. Maintain a high level of employee satisfaction Financial Exhibit an understanding of budgets and establish controls of expenses and purchasing supplies Display an ability to keep expenses at or below budget Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved Schedules staff and manages payroll Safety Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP Maintains current certifications and stays up-to-date professionally on the aquatics and management field Maintains current required certifications for self and all staff Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment Operations Trains and oversees all staff to provide superior swim instruction to the students of GSS and the highest level of customer service. Interacts with the staff on all issues related to class scheduling, student progress, customer service and employee performance and training Support personnel related problems or difficulties by following company procedures and documentation Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to GSS families Must be available to work one weeknight shift and one weekend shift Measurement Standards Successful management of all enrollment and budgetary goals Focuses on membership retention Timely completion of assigned tasks and projects Follow all policies and procedures in the employee handbook Requirements: Ability to work with children Some evenings until 8pm (~3/week) and one weekend day per week (5 hour shift, done by 2pm) 3+ Years of people management experience Excellent interpersonal communication and organizational skills Must pass background examinations (included with training) Education/Experience: High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred. Certificates and Licenses: Lifeguard, CPR, First Aid, AED and Certified Pool Operator certifications required. Lifeguard Instructor certification highly encouraged. Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate. #J-18808-Ljbffr



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