Field Service Technician I

Join to apply for the Field Service Technician I role at B. Braun Medical Inc. (US) B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®. Position Summary Field Service Technicians are a vital resource for the medical industry that are responsible for cleaning, refurbishing, sharpening and repairing precision surgical instruments. Field Service Technicians I work in collaboration with Field Service Technicians II and Senior technicians under moderate supervision. Responsibilities Repair surgical instruments with the guidance of Field Service Technicians II and Senior technicians; Build and maintain a positive relationship with the customer; Manage customer expectations to meet or exceed them; Partner with sales teams to grow business in assigned territory; Provide accurate and timely repairs of precision surgical instruments; Manage all on‑site repairs, maintenance and testing of assigned instruments and equipment; Diagnose errors or technical problems and determine proper solutions, demonstrating strong problem‑solving skills; Produce timely daily work orders; Update customer reports as needed; Cooperate with sales and technical teams to share information across the organization; Comprehend customer requirements and make appropriate recommendations; Perform regular maintenance and cleaning of work area and company equipment; Comply with applicable ISO and FDA regulations as stated in the Quality Manual; Embodies the Company’s Vision, Mission and Values; Other duties as assigned. Expertise: Knowledge & Skills Language Skills: Ability to read, interpret and write routine reports and correspondence, and to speak effectively before groups of customers or employees; Mathematical Skills: Ability to perform basic arithmetic and interpret bar graphs; Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and to deal with problems involving several concrete variables in standardized situations. Qualifications High school diploma required; Experience with machining or handling of delicate metal instruments desirable; Clear communication to customers, colleagues and management required; Technical degree desirable; Occasional overtime and changes in shift scheduling required to suit customer needs; Computer knowledge required. Physical Demands The employee must occasionally lift and/or move up to 50 pounds. Work Environment The work environment is usually moderate in noise level. Compensation Hourly Range: $27.75–$34.69 Benefits B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. Equal Opportunity Employment We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here. Seniority Level Entry level Employment Type Full-time Job Function Engineering and Information Technology Industry Medical Equipment Manufacturing #J-18808-Ljbffr