Assistant General Manager
1 week ago
Support the General Manager by maintaining, directing, and contributing to the day-to-day operations of the store with a large emphasis on inventory management and customer service. Subject matter expert.
- Assist and collaborate with GM to conduct employee reviews, quarterly.
- Collaborate with GM and DO to determine inventory needs.
- Conducts daily huddles with all staff, to keep employees aware of store goals and their progress, promotions, events
and operational needs.
- Develop, establish and uphold strict organizational standards. In stock rooms, receiving areas, side yards -
breakrooms, offices, company vehicles, and other employee-only areas.
- Ensures customer needs are met, complaints are resolved, and service is quick and efficient by leading daily
operations on the floor.
- Ensures the staff is trained, motivated, presentable and punctual through accountability of the shift managers.
- Ensures the store is clean, in-stocked, and recovered at all times.
- Identifies potential new leaders, mentors and manages their development
- Identify opportunity and develop a course of action plan to alleviate the overstock and obsolete inventory in -
collaboration with the GM as to best execution.
- Maintain a work balance of 80 percent floor and 20 percent admin work.
- Meets bi-weekly with DO and all other stores AGM/ GMs to discuss, financials, operations, human capital and
facilities.
- Meets weekly with GM and shift managers to discuss financials, operations, human capital, and inventory
management.
- Primarily responsible for directing the associates and shift managers' performance throughout the day.
- Provides clear and prioritized direction to shift managers regarding inventory accuracy responsibilities and
deadlines.
- Provides feedback to GM regarding schedules to provide optimal service and meet operational and financial goals.
- Recommends and follows up on store maintenance items to facilities in collaboration with the GM.
- Reports directly to the GMs and maintains best practices when General Manager is away.
- Responsible for a thorough understanding, execution, and implementation of AWOR best practices.
- Responsible for all aspects of inventory management.
- Responsible for maintaining acceptable store supply levels.
- Responsible for understanding and enforcing company policy.
- Responsible to ensure timely and accurate execution of all store processes and procedures.
- Responsible to have a thorough understanding and accountability to all subordinate job descriptions.
- Undertake accountability for items used for store use by scrutinizing all store used items.
- Works with General Manager to develop strategies to improve customer service, drive store sales, and increase
profitability.
Requirements:
- College degree or equivalent years of experience
- Minimum of 5 years retail experience required
- Previously a shift manager or growth development candidate within Tozier Brothers Inc.
PHYSICAL REQUIREMENTS
- Climb stairs and ladders using proper safety measures.
- Lifting up to 50 lbs.
- Minimum of 40-hour workweek plus additional hours during peak seasons or as business necessitates
- Standing for lengthy periods (up to 10 hours or more)
Additional Info:
- Aware of retail product and merchandising trends
- Demonstrates "Captain of the ship" mentality
- Demonstrates situational awareness
- Effective communication with a varied audience with clear and concise directives
- Excellent leadership, negotiating, planning and organization skills
- Exemplifies professional presence in appearance and demeanor
- Financial and budget understanding and knowledge
- Tech proficient
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