Collections Manager

Department: Fiscal ServicesClassification: Financial Svcs Specialist 1Job Category:Classified StaffJob Type:Full-time (1.0 FTE, 40 hrs/wk)Location: Fairfax, VAWorkplace Type:On Site RequiredSponsorship Eligibility:Not eligible for visa sponsorshipPay Band:04Salary:Starting at $60k, commensurate with education and experienceCriminal Background Check:YesFinancial Background Check:YesAbout the Department:The Student Accounts Office provides professional, efficient, and effective payment, deposit, and receivable collection services to students, parents, faculty, and staff; and maintains internal controls to ensure associated financial transactions are accurately processed and proper records are maintained.About the Position:The Collections Manager directs departmental activities in a manner that applies policies fairly, maximizes service, and ensures procedures support fiscal responsibility and accountability.Responsibilities:LeadershipResponsible for the supervision of the Account Loan Management team to deliver exemplary service to students, as well as internal and external customers;Ensures staff is knowledgeable with office policies and procedures and committed to the highest level of customer service.;Coordinates and assists with appropriate outreach to students with past due balances, and handles escalated matters as needed.;Responsible for all aspects of performance management including training, goal setting, monitoring and delivery of work efforts, and providing feedback through verbal updates and written performance reviews to the team; andAdheres to legal and university policies and procedures and undertakes disciplinary actions as needed.Compliance and Financial ControlsResponsible for financial controls in collections and university or other loan programs;Develops and maintains a program that reduces defaulted student accounts write-off cost by focusing on earlier identification and intervention of "at risk" accounts before the start of the collection process;Monitors and evaluates operational effectiveness, and affects change required for improvements;Enforces Commonwealth Accounting Policies and Procedures (CAPP) Manual and Virginia Code requirements regarding past due receivables thereby managing risk and ensuring proper fiscal stewardship of university resources; andEnsures loan programs are maintained following university and federal requirements.Monthly Clearing Account Reconciliations and Other DutiesAssists General Accounting with completing research related to clearing account reconciliation; andMeets internal deadlines set for reconciliations. Performs other related departmental duties as needed.Required Qualifications:High school diploma or equivalent;Experience in collections (typically at least 2 years) and supervisory experience (typically at least 2 years) in a customer service environment;Experience in accounts receivable;Knowledge of collection laws;Excellent written and verbal communication abilities;Proven organizational abilities to manage multiple tasks simultaneously;Demonstrated leadership and management skills, including supervising a team, triaging and assigning tasks, conducting staff hiring, training, development, and overseeing performance evaluations; andMay need to work during University Holiday leave.Preferred Qualifications:Bachelor’s degree in related field;Demonstrated supervisory experience in a financial or accounting organization;Experience helping students navigate financial systems to successfully persist in their studies;Understanding of the higher education landscape;Ability to develop effective collection strategies; andAbility to manage difficult conversations with debtors.Instructions to Applicants:For full consideration, applicants must apply forCollections Manager at https://jobs.gmu.edu/.Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.Posting Open Date:August 15, 2025For Full Consideration, Apply by:August 28, 2025Open Until Filled:Yes #J-18808-Ljbffr