Desktop Support Technician

4 weeks ago

Arlington, United States The Bowen Group Full time

Join to apply for the Desktop Support Technician role at The Bowen Group (a GTSC Company) Get AI-powered advice on this job and more exclusive features. This position requires a US Citizenship This position is On-Site in Arlington, VA This position is contingent upon passing a Public Trust Clearance, with a heavy emphasis on your Financial History. Overview Desktop Support Technician role with on-site responsibilities in Arlington, VA. US Citizenship and a Public Trust clearance are required, with emphasis on financial history. Responsibilities Act as a lead technician in the performance of onsite support activities. Perform complex installations and configurations of desktops, laptops, mobile devices, and associated peripherals and related software. Lead teams in the performance of onsite updates, configuration changes, or software installations. Lead teams in the performance of bulk MACDs. Lead technical support and setup during special events such as conferences. Provide lead technical assistance to end users; liaise with and support customer VIPs. Resolve escalated service delivery issues, including communicating issues to appropriate internal stakeholders and supporting communications to the field force from business liaisons regarding service delivery issues. Position details Onsite Support Technician II Requirements BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience. Five or more years of experience in service delivery and network hardware and software configuration troubleshooting. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. Experience supporting Windows Operating Systems, macOS, MS Office, VPN, local and network printing, and mobile device services such as ActiveSync. Ability to install software and troubleshoot a wide range of applications. Experience in a financial services environment preferred. Analytical thinking and problem-solving ability. Benefits Medical Dental Vision Flexible Spending Account Health Savings Account Life and AD&D Short-Term Disability Long-Term Disability 401(k) Tuition Assistance Paid Time Off Datawiz is an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant. Datawiz is committed to providing reasonable accommodation to applicants with disabilities. If you require assistance with our online application process, please contact recruiting@gtsc.com. Datawiz participates in the E-Verify program where required. Employment in this position is contingent upon the successful completion of a background check. Additional screenings such as drug testing or credit checks may be required where permitted by law. Salary: $58,000 - $63,000 per year Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Business Consulting and Services Referrals increase your chances of interviewing at The Bowen Group (a GTSC Company) by 2x Get notified about new Desktop Support Technician jobs in Arlington, VA. Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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