Workstation Support

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING


Strategic Staffing Solutions is currently looking for a Workstation Support Consultant for a contract opportunity with one of our largest clients located in Southport, NC




Title: Workstation Support
Location: Southport, NC (Onsite)
Duration: 12+ Months
Role Type: W2 contract engagement
Hours: Mon-Thurs 10-hour shifts

Pay Rate: $24-26/hour


Position Summary


The Workstation Support I provides IT support for all business groups located at Brunswick including Engineering, Maintenance, Operations, Radiation Protection, Station Sciences, Work Management, etc. The position will utilize the corporate IT ticketing system and work with fellow team members to accept, assign, and complete various customer requests.


The normal work schedule is 4x10, Monday-Thursday. The position will also be part of an on-call rotation and provide additional support, as needed, during planned/unplanned outages. Additionally, the individual will be required to obtain unescorted nuclear access and maintain all required qualifications.


Installs, changes, and repairs minor problems of personal computer hardware and software systems, and gives technical assistance and training to system users. Answers client's inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Requires excellent working knowledge of personal computers and peripherals.


Responsibilities:



• Conducting problem recognition, research, isolation, and resolution.
• Prioritizing localized issues utilizing understanding of the core systems and understand when and how to engage and assist Senior level support groups.
• Performing hands-on and remote troubleshooting steps to isolate hardware and software issues.
• Supporting the team and site with ongoing workstation refresh activities
• Monitoring and managing problem and change tickets assigned to the LIT queue.
• Sharing the responsibility of meeting defined performance level metrics with the rest of the LIT team as well as, engaging the team to demonstrate how these metrics can best be met and exceeded.
• Assists in the training of others as needed.
• Facilitate distribution and communication of issues to the LIT team and IT Customers, providing documented resolutions where appropriate.
• Assists in the review, revision, and preparation of LIT procedures and job training programs.
• Coordinate and communicate various business unit needs to provide effective and efficient solutions to meet specific business needs.
• Perform on-call duties on a call-out basis.
• Update and maintain hardware and software inventory according to defined practices/ procedures.
• Provide IT support during planned/unplanned outages as needed.
Required/Basic Qualifications



• Associates degree in Information Technology or other related degree
• In addition to required degree, 0 - 2 years related work experience
The S3 Difference


The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:



• Set the bar high for what a company should do
• Create jobs
• Offer people an opportunity to succeed and change their station in life
• Improve the communities where we live and work through volunteering and charitable giving
As an S3 employee, you’re eligible for a full benefits package that may include:



• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Vacation Package
• Life & Disability Insurance Plans
• Flexible Spending Accounts
• Tuition Reimbursement