Senior Quality Assurance Technician

Position: Senior Quality Assurance Technician Location: Irvine, CA Job Id: 592 # of Openings: 1 Senior Quality Assurance Technician Quality Assurance Irvine, CA Full-Time WHAT WE ARE LOOKING FOR The Quality Assurance Department division is responsible for all labor issues associated with warranty regarding the tankless water heaters, boilers, and HVAC products. The ideal candidate for the Senior Quality Assurance Technician position should have and demonstrate a strong team ethic and the ability to work in a fast-paced environment. The post holder should have experience with mechanical tools and an aptitude for attention to detail. Responsibilities: Warranty Return Support: Follow-up with contractors to ensure products are being returned in a timely manner. Request for additional test material such as water quality samples, installation pictures, and contractor feedback. Report any shipment/service issues to Management Team and Team Leader. Take initiative to improve and expedite the return process. Physical Product Return Inspection: Inspect and test (when applicable) all units, heat exchangers, and parts requested by Management Team and Team Leader. Create and maintain Inspection Report based on findings: Report any notable issues with a detailed description and pictures. Coordinate shipment of product returns to headquarters in Korea. Inspect and repair (if possible) Sales Authorized Returns to be resold. Dispose/recycle of products not required to be sent back to Korea. Follow up on warranty claims by collecting customer feedback. Concerning Issue Field Site Visit: Visit field site to investigate root cause of concerning issue. Report findings to Management Team with a detailed description and pictures. Water Quality Sample Test: Test (when applicable) all water quality samples submitted through warranty. Map out the distribution of water quality-related issues. Requirements: Advanced in Microsoft Office, specifically Excel. Extensive organizational skills, be able to prioritize tasks. Effective time management and organizational skills. Able to manage productivity goals and quality standards. Excellent attention to detail. Ability to physically lift units with assistance up to 150 pounds in weight. 1-3 years of experience in an administrative field. Collaborate effectively within the department and cross-functionally. Preferred Qualifications: Technical knowledge of tankless water heaters, boilers, and HVAC products preferred. Ambition to grow and take on new assignments/skills as needed. Four-year degree from an accredited college/university preferred. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice. Pay Scale: $31-$34 per hour DOE + eligible for an annual bonus PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance. Employee-only premium covered at 100%, and dependent premium covered at 50%. Optional Voluntary Benefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance. Pre-Tax Flex Spending Accounts: Health and/or Dependent Care. 10.5 Paid Holidays per calendar year. Community Involvement Volunteer Day. 401K Plan, 100% match on employees contribution, up to a maximum of 5%. Employee discounts on Navien products. Since 2006, Navien, Inc. has become one of the fastest growing companies in the home comfort sector in North America and has established itself as the leader in condensing technology, providing condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024 Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America. Navien has since grown into the HVAC market with their NPF Hydro-furnace and is now breaking into the water treatment market with scale prevention systems and whole-house filtration. Navien has achieved international recognition for its sophisticated engineering and robust designs. Backed by our parent company, KD Navien, with more than forty years of experience with advanced boiler and water heating technology, Navien will continue its mission to provide high-quality products. Navien products are available in the United States and Canada through a selected network of wholesale distributors. Navien, Inc. is an Equal Opportunity Employer #J-18808-Ljbffr