Client Onboarding Project Manager

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com Key Responsibilities Client Onboarding Management Own and execute client onboarding work plans, timelines and delivery for Alter Domus clients across product segments: Real Assets, Private Debt, Private Equity Coordinate compliance and asset related documentation from client, KYC/AML checks, account setup, between client and internal parties Serve as the primary point of contact during onboarding, ensuring timely and accurate delivery. Cross-Functional Collaboration & Project Management Partner with Sales, Legal, Compliance, and Technology teams to resolve onboarding issues Escalate and troubleshoot operational bottlenecks with urgency and professionalism Facilitate kickoff meetings, status updates, and issue resolution across stakeholders Identify process gaps and implement improvements to enhance speed, accuracy, and transparency Partner with delivery teams to automate and streamline onboarding tasks Stakeholder Engagement Serve as primary point of contact for clients during onboarding Collaborate with relationship managers, fund accountants, account managers, and compliance teams to align on client needs Ensure clear communication and accountability Collaborate with Business Unit leaders, onboarding leadership, legal and compliance teams, and executive leadership to ensure alignment and support for onboardings Client Experience & Communication Deliver proactive updates and manage client expectations throughout onboarding Ensure clients are educated on platform features, reporting tools, and support channels Qualifications Bachelor’s degree in business, Finance, or related field 3–5 years of experience in business management, operations, or client service (preferably in financial services or fintech) Interested in learning about client onboarding specifics: KYC/AML, account documentation, and operational workflows Excellent communication and stakeholder management skills, and client-first mindset Detail-oriented, and self-starter with strong organizational and problem-solving abilities Experience with CRM or project management tools Strong organizational and communication skills with a client-first mindset PMP or other project management certification is a plus Budget salary for this role 85,000-100,000 What We Offer We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Support for professional accreditations Flexible arrangements, generous holidays, plus an additional day off for your birthday Continuous mentoring along your career progression Active sports, events and social committees across our offices 24/7 support available from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. Alter Domus is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. #J-18808-Ljbffr