GM Service Advisor

4 weeks ago

Norwood, United States Central Buick GMC of Norwood Full time

Job Summary:
Central Buick GMC of Norwood is seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. The Service Advisor will be responsible for providing exceptional service to our customers by assessing their vehicle's maintenance and repair needs, recommending service options, and ensuring timely and efficient completion of all services. This is a full-time position with a base salary and commission structure, based in Norwood, Massachusetts. This role is ideal for someone with a passion for the automotive industry and strong communication skills.

Compensation & Benefits:
- Competitive base salary plus commission
- Comprehensive benefits package including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays

Responsibilities:
- Greet customers and listen to their vehicle concerns and needs
- Inspect vehicles and provide accurate and detailed repair estimates
- Educate customers on recommended maintenance and repair services
- Schedule appointments and communicate repair status with customers
- Provide exceptional customer service and address any customer concerns or complaints
- Ensure accurate and timely completion of all repair orders and documentation
- Maintain up-to-date knowledge on all products, services, and promotions offered by the dealership
- Collaborate with technicians and other team members to ensure efficient flow of work within the service department
- Utilize computer systems and software to track customer interactions and vehicle service history
- CDK computer knowledge preferred


Requirements:
- High school diploma or equivalent
- Previous experience in the automotive industry or a related field preferred
- Excellent communication and customer service skills
- Strong attention to detail and ability to multi-task
- Proficient computer skills, including knowledge of service management software
- Ability to work in a fast-paced environment with changing priorities
- Valid driver's license and clean driving record
- Must be able to pass a background and drug test

EEOC Statement:
At Central Buick GMC of Norwood, we are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected characteristic. We are proud to be an inclusive workplace and promote diversity in all aspects of our business.

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