Director of Resident Services

Director of Resident Services (Boston, MA) Join to apply for the Director of Resident Services (Boston, MA) role at Housing Opportunities Unlimited Overview Housing Opportunities Unlimited (HOU) is a national company that provides resident relocation assistance, direct resident services, and consulting assistance to public, private, and affordable housing entities. HOU works in a diverse range of low- and mixed-income communities throughout twenty-one states and the District of Columbia. We specialize in assisting residents who are in transition due to major redevelopment, renovation, or renovation-in-place construction projects. HOU's mission is to ensure that residents are treated fairly and experience minimal physical and emotional stress during the relocation process while ensuring that our clients' projects are completed in a timely and cost-effective manner. Responsibilities Meet (through office and home visits) and establish working relationships with all heads of households on-site resident 18 years of age and older, to negotiate and develop services plans. Refer residents to educational opportunities, job readiness, and other needed services. Engage with parents to increase their participation in school and education events and meetings. Publicize and assist Harbor Point teens in applying for summer jobs as well as identify and assist parents of elementary-school youth in applying for summer camp slots. Publicize school choice deadlines and school options. Maintain up-to-date information on Boston Public Schools, BPS Exam Schools (BLS, BLA, the O'Bryant) and independent and private schools, college prep, and METCO. Work closely and regularly with with Dorchester Boys and Girls Club and other identified youth support and activity partners to coordinate access and promotion of programming. With written parental consent, provide support to young people under the age of 18 who have been identified through security or management report as being in need of productive intervention. Hold summer camp and other relevant programming "fair" for resident information. Create and keep current a Harbor Point Community Calendar that includes resources and activities, reflecting Task Force, HOU, UMAS Boston, Dorchester Boys and Girls Club, TACC and broader peninsula and Dorchester neighborhoold links and activities. Work with families with school-aged children around enrichment activities. Connect families with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/ success of referral. Participate in weekly case management meetings and provide regular caseload progress reports to the Chief Operating Officer and or other team members. Attend case management meetings with agencies serving families on caseload, as necessary. Participate in all required meetings and staff training opportunities. Input and maintain accurate and complete records for all residents. Responsible for completion and submission of monthly report to Harbor Point Community Partnership in a timely manner. Conduct office/home visits with residents on caseload. All other duties as assigned. Qualifications High School Diploma or equivalency required Experience working collaboratively with low-income families with a minimum of 3 years work experience in human services or related field Problem solving and organizational skills Excellent written and verbal communication skills, ability to establish reports Ability to work collaboratively with a team Ability to supervise staff and motivate employes towards achieving their goals A strong sense of respect for confidentiality involving both clients and fellow employees Ability to maintain a calm atmosphere under pressure and stressful situations. Must be able to work in a fast pace environment, and have friendly people skills. Must be able to multitask. HOU offers a competitive salary and a comprehensive benefits package, including health, health reimbursement account (HRA), FSA, life, vision, dental, disability insurance, professional development support, paid time off and sick leave, and a 401K retirement plan. HOU is an Equal Opportunity Employer. EEO Statement We are an equal opportunity employer and equal opportunity housing provider. We do not discriminate on the basis of race, color, religion, sex, disability, familial status, or national origin. #J-18808-Ljbffr